Eve HO

• Oversee the planning, implementation, and evaluation of Master in Management program to ensure alignment with institutional goals and academic standards.
• Collaborate with faculty, department heads, and administrative staff for program management.
• Coordinate academic scheduling and planning of students' workloads to optimize resource utilization and student engagement.
• Provide guidance and support to students on program requirements, course selection, and academic progress.
• Implement and manage student registration processes, ensuring timely and accurate enrollment.
• Develop and monitor academic budgets, track expenditures, and recommend adjustments to ensure program runs smoothly.
• Evaluate program outcomes and student satisfaction through surveys, assessments, and students representative meetings to recommend improvements.
• Serve as a liaison between students, faculty, and senior leadership to address concerns, resolve issues, and improve program quality.
• Ensure compliance with accreditation standards and institutional policies.

• esults Processing: Oversee the accurate and timely processing of exam results, including grading, verification of marks, and ensuring all data is entered correctly into the academic system.
• Data Management: Maintain secure and organized records of all exam results, ensuring compliance with data protection policies and academic integrity standards.
• Grade Review: Coordinate the review of exam papers for accuracy, handling any discrepancies or appeals regarding grades, and liaising with faculty and students as needed.
• Student Communication: Inform students of their exam results, providing clear instructions for accessing their grades, and addressing any follow-up inquiries regarding exam outcomes.
• Finalizing Transcripts: Ensure that all final grades are accurately recorded, integrated into student transcripts, and made available for academic progression and certification.
• Compliance and Auditing: Ensure all post-exam activities meet accreditation requirements and institutional policies.

Compliance:

1. Ensuring that staffs members of the department understands the process, policy and S.O.P.s of the department. Empowerment to staffs for standard operations procedures. Ensuring all operations of the department adheres to S.O.P. from both Examination Department and Academic Division.

2. Develops, initiates, maintains, and revises policies and procedures for the operations of the Department and its related activities to prevent illegal, unethical, or improper conduct.

3. Conduct periodic internal review of work processes for improvement and productivity. Recording of all processes updates and disseminate written policies and procedures related to compliance activities to the auditor and related departments.

4. Ensuring all required documents and assessments are filed and archived for audit.

5. Recording of all archived assessments in inventory records.

Secretarial (for Examination Boards):

1. Planning and scheduling of all EB meetings, disseminating information to both internal and external Board Members.

2. Preparation of all documents such as attendance, agenda, assessment papers.

3. Checking of all results and assessment papers are ready for presentation during Examination Board Meetings. Presentation of results and assessment papers.

4. Booking of venue and setting up of venue on meeting day.

5. Recording of minutes and send minutes for approval by Board Chairman and Department Director.

6. Filing of minutes for both Chairman of Examination Board and Examination Department.

Administration and Operations:

1. Preparation of all assessment for pre/post Examination and Examination Boards every quarterly.

2. Ensuring accurate data (marks, date and lecturers) are entered correctly in the SEMS system.

3. Ensuring all assessments papers are ready for Board approval and administering of examination to students.

4. Liaising with HOD and lecturers for all assessment’s papers and marks issues.

5. Planning of examination schedule and internal and external invigilation duties.

6. Liaising with U.K. Universities partners on all marks and assessments for preparation of Board meetings. Meeting all deadlines such as submission of papers, submission of assessments samples to University and marks presentation for Board meetings.

7. Checking of results and ensuring accuracy before releasing to students. Checking of accuracy of Examination Board minutes by University Partners and follow-up on any discrepancies.

Management Reporting:

1. Compiling data and statistics for quarterly Management meetings for Director of Examination Department.

2. Ensuring data accuracy and liaise with M.I.S. Department if discrepancies arises.

Information Management - Piloted projects

1. Passing Rate Reports

2. Graduate Listings

3. Edit listing and statistics reports

4. Assessments databank

5. Marks entry template for English, Proprietary programmes and Partners Programmes

6. Releasing of Examination schedule via SEMS System / Student Portal

Achievements:

§ Successfully piloted several I.T. projects with MIS department for various Management reports for compilation of data and statistics resulting in better efficiency and productivity for various stakeholders

§ Best Employee of the Year 2012