Evangeline Jesika Ebenaser Silba
Summary
As a diploma student specializing in Information Technology, I've gained valuable experience through internships at CTC Global as a Quality Analyst and part-time work at Point Medical as an admin during school holidays. My passion lies in pursuing excellence in data science, machine learning, and AI. With a solid foundation in statistical analysis, programming, and data manipulation, I bring a mix of creativity, analytical thinking, and a drive for continuous learning to every project. Through my portfolio, I aim to demonstrate my commitment to academic and personal growth. My internship at CTC Global provided hands-on experience in data gathering, presentation, and virtualization, complemented by coursework covering topics in data science, machine learning, and AI. I'm eager to contribute to the active community and excited to further develop my skills in these fields.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Quality Analyst
CTC Global Singapore
10.2023 - Current
- Analyzed data completed incident tickets and made sure tickets were done and resolved correctly
- Troubleshooted any unresolved/incorrectly solved tickets
- Collected data from incidents that were solved and created a database with the collected data
- Performed routine tasks under direct supervision and within established procedures and guidelines.
- Participated in daily meetings to discuss project progress and address any roadblocks, ensuring timely completion of deliverables.
Front Desk/Admin
Point Medical Group
09.2022 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying, digitalizing reports and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Maintained current and accurate medical records for patients.
- Processed medical insurance claims and payments.
- Supported office staff and operational requirements with administrative tasks.
Education
No Degree - PSLE
Shuqun Primary School
Singapore11.2015
No Degree - N Levels
Bukit Batok Secondary School
Singapore10.2019
No Degree - O Levels
Bukit Batok Secondary School
Singapore10.2020
No Degree - Information Technology
Republic Polytechnic
Singapore04.2024
Skills
- Team Collaboration
- Variance Analysis
- Data presentations
- Data gathering and visualization
- Information modeling
- Programming (Java, python, C)
- Customer Communication
- Microsoft Excel
Certification
Literacy in AI (from AI Singapore)
Foundations in AI (from Ai Singapore)
Timeline
Quality Analyst
CTC Global Singapore
10.2023 - Current
Front Desk/Admin
Point Medical Group
09.2022 - Current
No Degree - PSLE
Shuqun Primary School
No Degree - N Levels
Bukit Batok Secondary School
No Degree - O Levels
Bukit Batok Secondary School
No Degree - Information Technology
Republic Polytechnic
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