Evangeline Santos
Summary
Proficient in providing compassionate patient care while adhering to best practices and medical protocols. Skilled in Excel and patient care, with a strong commitment to promoting patient wellness and safety. Demonstrated ability to effectively communicate with patients, families, and interdisciplinary teams to ensure coordinated care and positive outcomes. Experienced in managing patient records, maintaining confidentiality, and navigating electronic medical records systems.
Known for my ability to remain calm and focused in fast-paced environments, with a proactive approach to problem-solving and decision-making. Committed to upholding the highest standards of professionalism, ethics, and compliance with regulatory requirements.
Overview
5
5
years of professional experience
Work History
Tuition Teacher
Freelance
01.2020 - Current
- Developed strong relationships with student and parents by maintaining open lines of communication and fostering a supportive learning environment.
- Developed customized lesson plans and teaching materials to address students' specific learning objectives and challenges.
- Implemented various teaching strategies to enhance comprehension and retention, including interactive activities, multimedia resources, and hands-on exercises.
- Monitored student progress, identified areas for improvement, and adapted teaching methods accordingly to optimize learning outcomes.
- Communicated regularly with parents/guardians to discuss student performance, address concerns, and provide feedback on academic development.
- Managed and maintained calendar, scheduling appointments, meetings, and travel arrangements.
Server
PS Cafe
01.2021 - 12.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Clinic Assistant
Raffles Medical Group
01.2021 - 07.2021
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Provided compassionate care to patients, addressing concerns and answering questions to ensure satisfaction and understanding of treatment plans.
- Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
- Reduced wait times by swiftly completing administrative tasks such as data entry, billing procedures, and prescription refills.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Collected and documented patient medical information such as blood pressure and weight.
- Collected specimens, delivered to lab and brought results back to clinical team.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Server
Guzman Y Gomez
01.2019 - 01.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Sport Science And Management
Nanyang Technological University
Singapore04.2026
A Levels -
Tampines Meridian Junior College
Singapore11.2021
High School Diploma -
Tanjong Katong Secondary School
Singapore09.2019
Skills
- Fluent in Excel
- Time-management and Organisation
- Patient Examination
- Critical Thinking Abilities
- Clinical Procedure Assistance
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Server
PS Cafe
01.2021 - 12.2021
Clinic Assistant
Raffles Medical Group
01.2021 - 07.2021
Tuition Teacher
Freelance
01.2020 - Current
Server
Guzman Y Gomez
01.2019 - 01.2021
Bachelor of Science - Sport Science And Management
Nanyang Technological University
A Levels -
Tampines Meridian Junior College
High School Diploma -
Tanjong Katong Secondary School
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