Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Evalyne David

Nakuru

Summary

Compassionate and customer focused professional with extensive experience in both care giving and customer service roles. Skilled at providing personalized support to individuals by ensuring comfort, safety, and dignity, while also excelling in fast paced service environments, handling client inquiries and resolving concerns. Strong ability to build trust, communicate effectively, and adapt to diverse needs, whether supporting vulnerable individuals with daily living assistance or delivering high quality customer experiences. Recognized for empathy, patience, and professionalism in every interaction.

Overview

8
8
years of professional experience

Work History

Caregiver

Crystal Homecare Kenya
Nairobi
09.2023 - 03.2025
  • Assisting with daily living activities (bathing, dressing, eating and medication management. Ability to provide emotional support and companionship.
  • Developed individualized care plans in coordination with physician instructions.
  • Assisted with activities of daily living, such as bathing, dressing and grooming.
  • Assisted with taking medication by arranging schedules and reminders.
  • Engaged with conversation and entertainment, like watching movies and taking walks.
  • Managed bed to chair transfers and bed turns.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.

Virtual Customer Service Representative

Acceler Shipping Company
03.2021 - 01.2023
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Implemented and developed customer service training processes.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and provided backup support for organizational leadership.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.

Online Data Entry Clerk

Rescue.co
Nairobi
01.2017 - 09.2020
  • Verified data files prior to entry to maintain high data accuracy.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Maintained files, records, and chronologies of entry activities.
  • Created spreadsheets for more efficient recordkeeping.
  • Compared transcribed data with source document to detect and correct errors.
  • Checked for accuracy by verifying data and records.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Education

Diploma - Care Giving

THE CARE PRO TRAINING INSTITUTE KENYA
Nakuru
10-2022

Information And Communication Technology -

Technical University of Mombasa
Mombasa
11.2017

Secretarial -

Mount Kenya University
Nairobi, Kenya
12.2016

Skills

  • Adaptable
  • Appointment scheduling
  • Compassionate
  • Complaint resolution
  • File maintenance
  • Organized
  • Physical strength
  • Professional phone voice
  • Record preparation
  • Team building
  • Daily living assistance
  • Medication management
  • Individualized care planning
  • Emotional support provision
  • Patient documentation

Accomplishments

  • Maintained a 100% on-time record for appointments, medication reminders, and daily routines, ensuring client safety and well-being
  • Improved client comfort and independence by introducing gentle exercise routines and mobility support
  • Successfully managed the needs of clients with chronic illnesses, providing stability and emotional reassurance
  • Recognized with a Most Reliable Caregiver award, demonstrating commitment to consistent and dependable support
  • Enhanced quality of life by organizing engaging activities and companionship, reducing feelings of loneliness and isolation

Languages

English
First Language
English
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Caregiver

Crystal Homecare Kenya
09.2023 - 03.2025

Virtual Customer Service Representative

Acceler Shipping Company
03.2021 - 01.2023

Online Data Entry Clerk

Rescue.co
01.2017 - 09.2020

Diploma - Care Giving

THE CARE PRO TRAINING INSTITUTE KENYA

Information And Communication Technology -

Technical University of Mombasa

Secretarial -

Mount Kenya University

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Evalyne David