Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eva Tan

Summary

I am an experienced individual with a background of hospitality and operations. As a Banquet Server at Resorts World Sentosa, I consistently delivered exceptional service, ensuring seamless event execution and guest satisfaction. My role involved precise coordination with team members to maintain high standards and efficiency throughout events. In my duration as a Warehouse Assistant, I honed my logistics expertise, managing inventory, coordinating shipments, and optimizing storage solutions to support operational effectiveness. Additionally, as an Attraction Operator, at Gardens By The Bay, I provided informative and enjoyable visitor experiences, ensuring safety protocols and attraction functionality. Furthermore, i am a team player who works well with staff members and supervisors to satisfy customers. I am also an individual who is eager to learn and acquire new knowledge.

Overview

2
2
years of professional experience

Work History

Attractions Operator

Gardens By The Bay
18 Marina Gardens Dr, Singapore 018953
11.2023 - 07.2024
  • Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
  • Contributed to a positive work environment by collaborating effectively with team members and supervisors
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Handled guest inquiries professionally, answering questions about attraction guidelines and park policies.
  • Demonstrated flexibility in adapting to different roles within the park when necessary due to staff shortages or changes in scheduling demands.
  • Contributed to a positive work environment by fostering strong relationships with coworkers and supporting team goals.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Delivered information and details of interest about facility to visitors.

Warehouse Assistant

Nippon Express (Singapore)
5C Toh Guan Rd E, Singapore 608828
11.2022 - 12.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.

Banquet Server

YY Circle
Resorts World Sentosa
10.2022 - 10.2022
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Responded to guest inquiries and requests promptly and courteously.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Maintained clean and safe work environment.

Education

“O” Level -

Dunearn Secondary School
21 Bukit Batok West Ave 2, Singapore 659204
11.2023

Skills

  • Materials Staging
  • Order Picking and Processing
  • Time Management
  • Attention to Detail
  • Customer Service
  • Team work
  • hospitality skills
  • Cleaning and Organization
  • Team Collaboration
  • safety awareness
  • Fluent in english and chinese
  • Patience
  • Willingness to improve

Languages

Chinese (Mandarin)
English

Timeline

Attractions Operator

Gardens By The Bay
11.2023 - 07.2024

Warehouse Assistant

Nippon Express (Singapore)
11.2022 - 12.2022

Banquet Server

YY Circle
10.2022 - 10.2022

“O” Level -

Dunearn Secondary School
Eva Tan