Eva Tan
Jurong West Street 42
Summary
Service-oriented professional with 3 years of flight crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations.
Overview
4
4
years of professional experience
Work History
Cabin Crew
Japan Airlines
01.2021 - Current
- Provide excellent service to passengers while ensuring their comfort and safety
- Support passengers with special needs and provided assistance to wheelchair passengers.
- Maintain cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Provide guidance to passengers regarding destination Covid-19 border restrictions
- Keep abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.
- Provide excellent service to passengers in both the English and Japanese language.
Restaurant Management Trainee
AP Company (Tsukada Nojo)
07.2020 - 01.2021
- Managing and oversee daily operations and ensure compliance to operations standards and procedures
- Managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analysing Sales, Labour & Food cost variances
- Hires, trains and provide on-going communication to staff and deliver first-class service to customers
- Maintain safety requirements in the restaurant
- Handles customers' feedback promptly
- Assist and support any other relevant business duties and responsibilities as and when assigned by the Management.
Cabin Crew
Scoot Tigerair
11.2019 - 03.2020
- Provide excellent service to passengers while ensuring their comfort and safety
- Oversee the diverse needs and interests of flight passengers
- Prepare and serve in-flight meals
- Execute safety and security procedures during emergencies
- Manage in-flight sales activities
- Maintain cabin cleanliness according to airline standards.
Education
Bachelor of Arts (Economics) -
Tokyo International University
08.2019
Diploma in Engineering -
Ngee Ann Polytechnic
05.2015
Skills
- Able to provide high quality customer service
- Able to work in a team setting and work independently if necessary
- Able to work in a fast-paced environment
- Able to stay calm under pressure
- Able to work in a multinational workforce
- Able to solve problems in a creative way
- Able to adapt well to changing schedules and work hours
- Able to adapt well to new environments, people, cultures and languages
- Able to take on leadership roles if necessary
- Able to be consistently punctual
Languages
English
Mandarin
Japanese
Marital Status
Single
Personal Information
- Date of Birth: 10/27/95
- Gender: Female
- Nationality: Singaporean
References
- Sakura Santoku (Division Head), +65 9337-8311, s.honda@apcompany.jp, AP Company
- Sazeli Salimi (Team Leader), +65 9732-6169, sazeli_salimi@flyscoot.com, Scoot Tigerair
Hobbies and Interests
- Animal Care
- Hiking
- Traveling
Timeline
Cabin Crew
Japan Airlines
01.2021 - Current
Restaurant Management Trainee
AP Company (Tsukada Nojo)
07.2020 - 01.2021
Cabin Crew
Scoot Tigerair
11.2019 - 03.2020
Bachelor of Arts (Economics) -
Tokyo International University
Diploma in Engineering -
Ngee Ann Polytechnic
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