Eunice Camille Hernandez

• Responsible for processing payroll for 8,000 employees in accordance with company policy and related activities
• Process 3,000 biweekly payrolls according to country schedule and checklists and general ledger postings.
• Banking activities in Treasury Intelligence Solution (TIS): including communication with bank regarding receipt of direct deposit file, positive pay upload for checks and daily banking activities for rejects, incorrect account numbers or stop payments.
• Calculate and process final pay and send funding request to Global Business Services (GBS) Treasury team
• Managing Services Payroll mailbox. Includes responding to employee inquires and business/cross functional partner inquiries
• Year end uploads, testing and reconciliations processes
• Drove improvements to payroll processing, efficiency and productivity
• Identified areas in need of critical improvement and implemented strategies to achieve targets.

• Led projects and completed 10 projects related to Timekeeping and 5 projects for process improvements, and analyzed data to identify opportunities for improvement.
• Participate in global HR projects to represent respective area of responsibility
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Collaborated with team members to achieve target results.
• Increased customer satisfaction by resolving issues.
• Maintained energy and enthusiasm in fast-paced environment.
• Ensure proper implementation of solution in different environments (Development, Sandbox, Test and Production)
• Facilitate regular monthly community call to provide updates and trainings for SuccessFactors system
• Facilitate knowledge transfer or training to new members of team

• Worked with customers globally to understand needs and provide excellent service.
• Increased customer satisfaction by resolving issues.
• Identified issues, analyzed information and provided solutions to problems.
• Created plans and communicated deadlines to complete projects on time.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Resolved problems, improved operations and provided exceptional service.

• Executes changes to employee and organizational master data , performs initial employee and organization master data setup, performs data validations and periodic data maintenance in Success Factors
• Perform mass updates in Success Factors as required
• Works with business units and process experts to resolve master data issues
• Ensure data quality, compliance and consistency of master data across business systems.
• Manages internal and external audits in area of responsibility
• Assists business process experts in defining standard operating procedures, process flows and related documentation

Indonesia Operating Country Process Acquisition

- Closely coordination with Project Management team on work shadowing of Employee Master Data and Release Table

- Creation of standard process work instruction

- Data Cleansing

• Handling Philippines, Malaysia and Indonesia Operating Country
• Process requests for master data creation, cleansing, and updates in accordance with Master Data Governance policies in SAP HR and Workday
• Cleanse Release Tables and Approval Matrices by identifying deviations from Employee Master Data and/ or applicable policies and effecting/ requesting for needed corrections in SAP ECC and SRM
• Ensured first time right execution on master data update and creation including validation of approvers and SLA observance
• Performed User Acceptance Test (UAT) in SAP and Workday platform
• Contributes process improvements

• Maintains time details of employee (i.e
• Vacation/annual leave, sick leave, long term leave, parental leave etc.)
• Performs uploads of annual leave quotas
• Provides payroll support through of validation of time related deduction
• Attends to time related queries
• Participates in acquisition and training of country-specific knowledge to team members
• Investigates & resolves process anomalies/ambiguities and escalates to team lead as necessary
• Raise ticket for ESS, Biometrics or any other related issue
• Performs corrections in absences & attendances through backend processing, as necessary
• Performs Attendance monitoring
• Requests Holiday configuration and performs testing
• Provides computation for leave conversion to final pay
• Time Management

• · Maintains time details of employee (i.e. vacation/annual leave, sick leave, long term leave, parental leave etc.)
• · Performs uploads of annual leave quotas
• · Provides payroll support through of validation of time related deduction
• · Attends to time related queries
• · Participates in acquisition and training of country-specific knowledge to team members
• · Investigates & resolves process anomalies/ambiguities and escalates to team lead as necessary
• · Raise ticket for ESS, Biometrics or any other related issue
• · Performs corrections in absences & attendances through backend processing, as necessary
• · Performs Attendance monitoring
• · Requests Holiday configuration and performs testing
• · Provides computation for leave conversion to final pay

• Responsible for Time Management concerns for Nestlé Australia, Inc.’s 1700 employees (weekly and monthly payroll area) Prepare ad hoc reports as required/ Ensure timeliness and accuracy of weekly and monthly HR Reporting.
• Data Interface of Employee Hours from Kronos System to SAP (CAT 6)
• Reconciliation of Leave Entitlements of Employees based on rules, site specificities & legal requirements
• Handle Manage Work Schedules and Time Manager Workplace maintenances
• Coordination with Market Counterpart for any time anomalies
• Handle Tier1 and Tier 2 Queries ( Issue Analysis)
• Coordination with third party (Insurance, Unions ) for related pay queries
• Validation of accuracy of payments and deductions versus company policies
• Monitoring of total employee work hours versus set company policies
• Issue resolution of incorrectly credited hours and allowances
• Reporting of overtime hours, allowances, and absences (Weekly, Monthly)

• Performed first level phone and email assistance on various types of Employee Services/Financial Services queries
• Effectively communicate, provide instructions, and options to customers