Eunice Llovido
Singapore
Overview
18
18
years of professional experience
Work History
Senior Retail Associate
Luxury Ventures Pte Ltd
09.2024 - Current
- Increased customer satisfaction by providing exceptional service and personalized shopping experiences.
- Strengthened relationships with clients through follow-up communication, building loyalty and repeat business.
- Participated in promotional events and initiatives, increasing brand awareness and boosting sales performance.
- Assisted in driving sales growth through effective merchandising strategies and product knowledge.
- Maintained open lines of communication with supervisors regarding concerns or suggestions for improvement within the store operations.
- Assisted customers with product selection based on their needs, preferences, or budget constraints.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Retail Associate Supervisor
Sports Elements Pte Ltd
03.2015 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Optimized merchandising strategies by analyzing sales data to identify popular products and trends.
- Resolved customer issues promptly, fostering positive relationships and ensuring repeat business.
- Provided exceptional customer service by actively listening to needs, building rapport, and offering tailored solutions.
Sales Executive
MISO & CO PTE LTD (BY BLUM N CO)
09.2010 - 02.2015
- Hit personal target, Stocking, replenishing and cleaning sales areas.
- Providing good customer service and assisting product selection, Arranging dresses in the outlet(pattern, colour),
- Encouraging customers to try other products, Good knowledge of company’s products(stock, style,pattern,matching items),
- Understanding and recording customer’s background and contact information., Offering advice to customers and answer questions not just about the stores product and prices but also issues like stocks availability and special promotion may be running.,
- As a retail assistant you will also have to deal with occasional complaints from customer and you should be able to deal with them diplomatically and keep customer happy., Cashiering and billing.,
- Perform other service as assign by the manager.
Bank Teller
Bando De Oro Universal Bank
08.2007 - 07.2010
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Education
Bachelor of Science in Business Administration - Banking and Finance
University of Nueva Caceres
Philippines06.2005
Skills
- Customer Engagement
- Merchandise Display
- Store maintenance
- Teamwork and Collaboration
- Customer Assistance
- Teamwork
- POS System Operation
- Stocking and Receiving
- Honest and Dependable
Race
Filipino
Height
173 cm
References
available upon request
Timeline
Senior Retail Associate
Luxury Ventures Pte Ltd
09.2024 - Current
Retail Associate Supervisor
Sports Elements Pte Ltd
03.2015 - Current
Sales Executive
MISO & CO PTE LTD (BY BLUM N CO)
09.2010 - 02.2015
Bank Teller
Bando De Oro Universal Bank
08.2007 - 07.2010
Bachelor of Science in Business Administration - Banking and Finance
University of Nueva Caceres
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