Eunice Leow

• Established and managed a small business online at the age of 11 in 2019, demonstrating my initiative, creativity, and leadership skills.

• Handled various aspects of business operations, including inventory management, customer service, and marketing.

• Developed problem-solving abilities and resilience in overcoming challenges I faced.

• Cultivated effective communication skills through interactions with customers and suppliers.

• Managed finances, including budgeting, pricing, and revenue tracking.

• Generated valuable insights through rigorous data analysis, enabling informed decision-making in my business.

• Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
• Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Contributed to increased revenue by upselling menu items and suggesting complementary dishes or beverages based on guests'' preferences.
• Supported new hires by mentoring them.
• Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.

• Initiated and co-founded a charitable initiative within Singapore Chinese Girls' School aimed at raising funds to support disadvantaged families in the local community.

• Collaborated with fellow students, teachers, and community members to garner support and participation.

• Demonstrated strong leadership by overseeing all aspects of the initiative, including planning, logistics, and communication within my class.

• Utilized creative marketing strategies to increase awareness and participation, resulting in about $300 raised for the disadvantaged families.

• Fostered a sense of empathy and social responsibility among my peers by actively promoting awareness of issues faced by disadvantaged families.

• Managed finances transparently and responsibly, ensuring all funds raised were allocated effectively to support the families.

• Managed my time efficiently in order to complete all tasks within deadlines.