Eugene Teo
Summary
Dynamic professional with a proven track record in the food and beverage and retail sectors, notably at Guzman Y Gomez. Excelled in enhancing customer service and streamlining operations, leveraging strong communication abilities and food safety knowledge. Demonstrated exceptional teamwork and problem-solving skills, significantly improving service efficiency and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Food and Beverage Associate
Guzman Y Gomez
10.2023 - 04.2024
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
- Facilitated communication between front-of-house staff and kitchen personnel, ensuring timely delivery of orders without compromising quality or presentation standards.
- Trained new staff members on company policies and procedures.
- Monitored food quality and freshness throughout day.
Retail Assistant
Fila
06.2023 - 09.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Assistant
Eu Yan Sang
09.2022 - 04.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Food and Beverage Server
Pizza Hut
10.2018 - 01.2019
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Checked on guests throughout meal to attend to needs and provide great service.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
Education
Business Engineer
NANYANG POLYTECHNIC
Singapore04.2024
Skills
- Flexible scheduling
- Communication abilities
- Food safety knowledge
- Upselling
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
Physical Activities
During my free time, I actively engage in a variety of sports and physical activities that challenge me both physically and mentally. I am passionate about playing basketball, which helps me develop teamwork and strategic thinking skills. Swimming not only keeps me fit but also enhances my endurance and discipline. I enjoy bouldering, as it demands problem-solving abilities and resilience. Additionally, I practice calisthenics, which strengthens my core and overall body coordination. These activities demonstrate my commitment to maintaining a balanced and healthy lifestyle while continuously pushing my boundaries.
Timeline
Food and Beverage Associate
Guzman Y Gomez
10.2023 - 04.2024
Retail Assistant
Fila
06.2023 - 09.2023
Retail Assistant
Eu Yan Sang
09.2022 - 04.2023
Food and Beverage Server
Pizza Hut
10.2018 - 01.2019
Business Engineer
NANYANG POLYTECHNIC
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