Eugene Luke Lim (Jophael)
Summary
Experienced cafe coordinator with a strong ability to oversee daily operations and enhance customer experiences. Demonstrated success in implementing effective organizational systems to improve workflow and service quality. Committed to maintaining a high standard of cleanliness and efficiency within the establishment.
Overview
13
13
years of professional experience
Work History
Bartender
ShangHai Dolly, St James Power Station
03.2011 - 03.2014
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Cafe Coordinator
Singapore GP Pte Ltd
09.2018 - 09.2023
- Implemented health and safety protocols, maintaining a safe environment for both employees and customers.
- Resolved customer complaints professionally while implementing corrective actions to prevent future issues.
- Conducted regular equipment maintenance checks to ensure optimal functionality throughout the day-to-day operations.
- Enhanced overall cafe atmosphere with a focus on cleanliness, organization, and visual appeal.
- Managed daily cafe operations, ensuring efficiency and seamless customer experience.
Education
GCE 'N' Level -
Anderson Secondary School
12-2010
Skills
- Attention to detail
- Sanitation standards
- Organizational skills
- Operational efficiency
- Greeting and seating guests
Timeline
Cafe Coordinator
Singapore GP Pte Ltd
09.2018 - 09.2023
Bartender
ShangHai Dolly, St James Power Station
03.2011 - 03.2014
GCE 'N' Level -
Anderson Secondary School
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