Competitive Cycling
Eugene Chan
Programme Manager, Volunteer Management
Summary
Diligent trainer and mentor with exceptional management abilities and results-driven approach. Proficient in people management, marketing trends and experience in events coordination for events of all sizes. Has had a history of successfully coordinating, running and executing operations across various departments. (E.G. Coordinated events at Gardens By The Bay with Senior Ministers of State (2021) and the President of Singapore (2024))
Talented leader with people focused approach and day-to-day problem-solving.
Effective problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Is highly committed to the organization with a hardworking mentality to maintain quality of services and processes.
Overview
8
8
years of professional experience
Work History
Programme Manager, Befrienders for Families
The Salvation Army, Children And Youth Group
Singapore
04.2023 - Current
- Pioneer batch of staff to start up the Befrienders for Families (BFF) initiative, managing to exceed all KPIs set by UBS Singapore for 2023.
- Enhanced volunteer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high volunteer satisfaction.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Cultivated partnerships with both internal and external stakeholders to maximize awareness for BFF as well as create more opportunities and extend network reach within the industry sector to achieve set KPIs
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development with the help of Child Frontiers, a research and evaluation company specializing in child protection issues.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Accomplished multiple events / roadshows within established timeframes.
- Created marketing collaterals to attract new volunteers and promote the service at roadshows, events and corporate sharings.
- Monitored and analyzed service performance to identify areas that require improvement and make the necessary adjustments.
Senior Recruitment Executive, Fostering
The Salvation Army, Gracehaven Fostering
Singapore
04.2019 - 04.2023
- Reviewed and interviewed foster parents thoroughly in order to assess those keen on fostering and whether they could make the cut to be a foster parent.
- Conducted roadshows, events and sharings to stay informed on industry trends, competitor activities, and emerging skillsets in demand.
- Streamlined recruitment processes by implementing applicant tracking systems and reducing time-to-fill ratios.
- Trained recruiters in best practices for interviewing techniques, screening, and foster parent evaluation.
- Established rapport with external partners such as universities and professional organizations to enhance outreach efforts and source for potential foster parents or volunteers.
- Enhanced attendee experience by meticulously planning and executing engaging event agendas.
- Skillfully negotiated contracts with venues, saving clients money while maintaining high-quality standards for events spaces.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Boosted event attendance by implementing targeted marketing strategies and promotional campaigns.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Established strong relationships with vendors, securing optimal pricing and service quality for events.
- Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
Marketing Manager
Quantum Interactive
Singapore
03.2017 - 04.2018
- Managed social media accounts for optimal audience engagement and increased online presence.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Streamlined processes within the marketing department for more efficient project management and resource allocation.
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
Business Development Manager
Mojito DME Pte Ltd
Singapore
01.2016 - 03.2017
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
- Developed creative event themes that captured audience interest and drove engagement throughout the program.
- Enhanced attendee experience by meticulously planning and executing engaging event agendas.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
Education
Bachelor of Commerce - Marketing, Business And Information Management
University of Western Australia
Perth 04.2001 -
Skills
Effective Communication
Key Performance Indicators
Customer Relationship Management (CRM)
Process Improvement
Policy Implementation
Interests
Interacting with people from all walks of life
Board Games
Timeline
Programme Manager, Befrienders for Families
The Salvation Army, Children And Youth Group
04.2023 - Current
Senior Recruitment Executive, Fostering
The Salvation Army, Gracehaven Fostering
04.2019 - 04.2023
Marketing Manager
Quantum Interactive
03.2017 - 04.2018
Business Development Manager
Mojito DME Pte Ltd
01.2016 - 03.2017
Bachelor of Commerce - Marketing, Business And Information Management
University of Western Australia
04.2001 -