Euan Sim
Summary
Dynamic entrepreneur with a proven track record, adept in strategic thinking and customer relations. Excelled in boosting brand visibility and refining customer service processes, leveraging skills in social media management and business planning. Demonstrated exceptional decision-making and operational planning, significantly enhancing customer satisfaction and revenue generation.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Entrepreneur
02.2020 - Current
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Determined business plan, mission statement, and vision.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Negotiated with service providers, securing cost-effective solutions for telecommunications, shipping, and other essential services.
- Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
- Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
- Fostered strong relationships with suppliers, negotiating favorable terms to reduce costs and improve product quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Intern
Temask Poly
05.2022 - 04.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Bar Waiter
11.2021 - 11.2021
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
Retail Worker
Superdry Store
11.2019 - 01.2020
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
McDonald's Restaurant
06.2016 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Cyber Security And Digital Forensic - Temasek Polytechnic
Temask
Singapore04-2023
High School Diploma -
ACS Barker
Singpaore09-2019
Skills
- Entrepreneurial personality
- Strategic Thinking
- Customer Relations
- Social Media Management
- Revenue Generation
- Customer Acquisition
- Marketing Strategies
Working Out
I enjoy going to the gym because it helps me feel strong, both physically and mentally. The routine gives me a sense of accomplishment as I challenge myself to push further each day. It's also a great way to relieve stress, clear my mind, and improve my overall mood. Plus, seeing progress over time—whether it’s building muscle, increasing endurance, or just feeling more energized—keeps me motivated and inspired to keep going.
Timeline
Intern
Temask Poly
05.2022 - 04.2023
Bar Waiter
11.2021 - 11.2021
Entrepreneur
02.2020 - Current
Retail Worker
Superdry Store
11.2019 - 01.2020
Cashier
McDonald's Restaurant
06.2016 - 07.2016
Cyber Security And Digital Forensic - Temasek Polytechnic
Temask
High School Diploma -
ACS Barker
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