Edwin Tay
EUC L1/L2, IT Operations, Systems Integration
Singapore
Summary
Infrastructure engineering professional with robust experience in designing, implementing, and maintaining complex network systems. Adept in troubleshooting, system optimization, and ensuring robust security protocols. Strong focus on effective team collaboration and consistently achieving project goals. Known for reliability, adaptability, and technical expertise in network architecture, cloud services, and virtualization.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
IT INFRASTRUCTURE ENGINEER
Olam Global Agri Pte Ltd
04.2024 - Current
- Delivered top-tier L1/L2 support for walk-in and ticketed users, ensuring seamless IT infrastructure operation and strict adherence to response deadlines.
- Assisted with global IT issues, consolidating daily reports from widespread regional deployments.
- Developed custom batch commands for enhanced IT governance within the organization.
- Performed remote laptop setups and troubleshooting using ZOHO Assist.
- Managed IT purchases and diagnosed laptops/desktops locally.
- Oversaw regional asset management, coordinating with vendors for disposal and data wiping.
- Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
- Developed technical documentation for infrastructure implementation, and troubleshooting procedures.
IT SYSTEM LEAD ENGINEER
TMGPLC Asia Pte Ltd
05.2023 - 04.2024
- Addressed IT issues across Asia and UK.
- Consolidated daily task reports from Malaysia, Vietnam, and India.
- Managed AWS Administrator tasks, including whitelisting.
- Assigned Microsoft software licenses and emails as an MS O365 Administrator.
- Administered Microsoft Exchange, Teams, and SharePoint.
- Developed custom policies and rules for organizational IT.
- Set up remote laptops for new employees.
- Utilize SolarWinds Patch Manager to efficiently manage and automate the deployment of software updates and security patches across user devices. This ensures systems remain compliant, reduces vulnerabilities, and minimizes downtime. With SolarWinds, I can schedule patching tasks, monitor deployment progress, and generate reports to verify update success and identify any issues. The centralized dashboard also allows me to maintain better control over the patching process, whether for Microsoft or third-party applications.
IT OPERATIONS LEAD ENGINEEER
LingoAce Pte Ltd
12.2021 - 03.2023
- Managed UX and consumer IT issues, providing support for Europe and Asia remotely.
- Remote assistance for network, camera, microphone, and peripheral setup issues.
- Scheduled and rotated 8-hour monthly work shifts to support Europe.
- Supported and managed mobile device configurations and troubleshooting.
- Set up training rooms and resolved IT/AV-related issues.
- Handled and resolved tasks within the ZoHO ticketing system.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
DESKTOP SUPPORT ENGINEER
PCCW Inksys Pte Ltd
01.2020 - 11.2021
- Handled IT projects for government tenants including Central Narcotics Bureau and Singapore Prisons Service, focusing on tech refresh initiatives.
- Managed tech refresh for WoG laptops and desktops, using batch files due to internet and storage restrictions.
- Implemented whitelist protocols for storage device usage.
- Provided L1/L2 support to the Urban Redevelopment Authority for one year.
- Managed in-house attendance application for inmates using fingerprint, face recognition, and e-sign technologies.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
AUDIO VISUAL LEAD ENGINEER
PrincipleOne Pte Ltd
03.2015 - 12.2019
- Expertly manage video conference setups, troubleshooting, and maintenance for top clients like UBS AG and Citibank.
- Deliver immediate resolution for all audio and video issues, ensuring seamless communication.
- Efficiently maintain and monitor service request ticketing systems.
- Skillfully troubleshoot custom Crestron application tools.
- Bridge video calls with Vaas and organize outdoor video conference events.
- Oversaw the successful completion of multiple concurrent projects, balancing priorities while maintaining strong attention to detail.
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing product lineups.
IT SALES ASSOCIATE
TekMedia Pte Ltd
04.2013 - 02.2015
- Achieved sales targets for IT products and provided aftersales software installations and troubleshooting.
- Directed sales strategies, product presentations, and on-the-job training for new associates.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
BUSINESS SOLUTION CONSULTANT
CoE Marketing Pte Ltd
02.2012 - 04.2013
- Acted as channel partner and direct sales agent for Fuji Xerox, driving business growth.
- Delivered installation and troubleshooting services for IT products, including photocopiers, desktops, and laptops.
- Conducted comprehensive software and hardware training for consumers and end-users.
- Recommended specific products to customers based on unique technical requirements of each.
- Performed proof of concept demonstrations, instructing potential customers on benefits of photocopier machine compared to a desktop printer.
IT SUPPORT LEAD
Transmarco Ltd
01.2009 - 02.2012
- Delivered comprehensive IT services and end-user support.
- Quickly addressed high-priority issues and service request tickets.
- Led a team of 5, ensuring timely task completion.
- Provided expert support for bank applications, Bloomberg, Reuters, and Thin Clients.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
Education
DIPLOMA - Information Technology
Informatics Academy
Singapore, Central 01.2020 - 12.2020
Skills
Network Configuration
System Administration
Backup Management
Project Management
Team Collaboration
Security Protocols
Time Management
Storage Solutions
Customer Service
undefinedPersonal Information
- Nationality: Singaporean
- Marital Status: Single
Additional Information
WSQ E S S ICT APPL ICAT IONS
PC MAINT ENANCE
PC NETWORKING
COMPT IA A+
Timeline
IT INFRASTRUCTURE ENGINEER
Olam Global Agri Pte Ltd
04.2024 - Current
IT SYSTEM LEAD ENGINEER
TMGPLC Asia Pte Ltd
05.2023 - 04.2024
IT OPERATIONS LEAD ENGINEEER
LingoAce Pte Ltd
12.2021 - 03.2023
DESKTOP SUPPORT ENGINEER
PCCW Inksys Pte Ltd
01.2020 - 11.2021
DIPLOMA - Information Technology
Informatics Academy
01.2020 - 12.2020
AUDIO VISUAL LEAD ENGINEER
PrincipleOne Pte Ltd
03.2015 - 12.2019
IT SALES ASSOCIATE
TekMedia Pte Ltd
04.2013 - 02.2015
BUSINESS SOLUTION CONSULTANT
CoE Marketing Pte Ltd
02.2012 - 04.2013
IT SUPPORT LEAD
Transmarco Ltd
01.2009 - 02.2012
Similar Profiles
Vibhu NathVibhu Nath
Senior Vice President at Olam Agri Pte LtdSenior Vice President at Olam Agri Pte Ltd
Rahul YadavRahul Yadav
Head of TSF and Global Markets - EMEA at Olam Global AgriHead of TSF and Global Markets - EMEA at Olam Global Agri
Prashanth MohankumarPrashanth Mohankumar
Deputy Manager HRBP at Olam Agri Business Services India Pvt LtdDeputy Manager HRBP at Olam Agri Business Services India Pvt Ltd
Saurabh DuggalSaurabh Duggal
Senior Manager Total Rewards, APJC at CloudflareSenior Manager Total Rewards, APJC at Cloudflare
Chen Wei JieChen Wei Jie
Assistant Manager at Getinge South East AsiaAssistant Manager at Getinge South East Asia