Ethen Peh
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Food Waiter
Raffles Marina
01.2023 - 12.2023
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Informed customers about daily and seasonal specials.
Warehouse Packer
LF Logistics
07.2022 - 08.2022
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Organized items on racks, shelves and bins to maintain established order.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
- Minimized product loss by reporting any damaged or missing items immediately upon discovery.
- Conducted regular inventory checks to track and account for products properly.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
Outside Service Staff Member
Ministry Of Manpower
01.2022 - 05.2022
- Assisted elderlies who are unsure of how to use their phones to check in.
- Streamlined crowds
- Assisted in coordinating people checking in via safe entry app, ensuring seamless entry into the hawker center.
- Collaborated with team members to maintain people entering in an orderly manner, and welcoming them.
Education
Diploma in Mechanical Engineering - Engineering Mechanics
Ngee Ann Polytechnic
535 Clementi Rd04.2025
O-Levels -
Teck Whye Secondary School
31 Teck Whye Crescent10.2021
PSLE -
De La Salle Primary School
11 Choa Chu Kang Street 5211.2017
Skills
- Strong multitasking
- Customer service focus
- Cleanliness
- Professional Appearance
- Food safety understanding
- Efficient organization
- Order Accuracy
- Cultural Sensitivity
- Salesmanship
- Order Taking
- Clear enunciation
- Guest Relations
- Menu presentation
- Quality Control
- Service prioritization
- Guest Relations Management
- Beverage Preparation
Languages
Chinese (Mandarin)
Intermediate (B1)
Timeline
Food Waiter
Raffles Marina
01.2023 - 12.2023
Warehouse Packer
LF Logistics
07.2022 - 08.2022
Outside Service Staff Member
Ministry Of Manpower
01.2022 - 05.2022
Diploma in Mechanical Engineering - Engineering Mechanics
Ngee Ann Polytechnic
O-Levels -
Teck Whye Secondary School
PSLE -
De La Salle Primary School
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