Microsoft Office 365
Esther Lim
Learning & Talent Management Senior Manager/ Assistant Director
Singapore,Singapore
Summary
Esther is a seasoned Learning and Talent Management leader who can connect, convey and convince multi-tiered stakeholders with political savviness. By placing people first, Esther's evidence-based performance is demonstrated through optimising and aligning people with key strategic business drivers to enable a strong organisation with sustainable results. Esther trusts that at the core of authentic leadership is a pro-learning leader who truly cares for the people. Organisation thrive when people are at the heart.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Head, Workforce Development
Public Sector Science & Technology Policy and Plans Office
09.2023 - 08.2024
- Company Overview: S&TPPO is a department under the Prime Minister's Office
- Strategizing and catalysing the development and strengthening of Science, Technology and Engineering (STE) capabilities for the Public Service across 18 public agencies
- Harness complementary efforts across different teams in S&TPPO and across different government agencies to develop STE capabilities at a whole-of-government (WOG) level
- Reviewed, calibrated and harmonised STE competencies database, identify gaps at whole-of-government level and curate training programmes to systemise the development and grooming of STE leaders e.g
- Systems engineering milestone courses, Public Sector Acquisition and Life Cycle Management Courses and Design Innovation Bootcamps
- Orchestrate and partner with the central and public agencies in STE workforce development to raise and develop the right profile of STE talents to support future demands
- Synergise the effort across the public agencies to enhance the perception of STE professions at a whole-of-government level
- S&TPPO is a department under the Prime Minister's Office
- Public Service Science Technology & Engineering Conference 2024 (STEC 2024) is a dynamic conference dedicated to Public Service STE Professionals
- Discover cutting-edge advancements that are transforming Singapore and connect with industry professionals and fellow Public Officers to discuss solutions for a sustainable future
- Lead the STE Innovation Challenge from end to end
- The 1 year journey includes project mentoring with the Tech Panel, Design Thinking program with SUTD Prof, Kris Wood, connections with respective government agencies and institutions and the Technical Judging Panel
- In charge of STEC 2024 showcase of Technical projects with 22 booths across STE Excellence Award, STE Innovation Challenge, Centre of Excellence and Institute for Infocomm Research, A
- STAR
- STEC 2024 was prominently featured across various media
Manager, HR Organisation & Learning Development
St Luke's Hospital
02.2017 - 08.2023
- Leadership: Rating for Leadership increased significantly by 13.54% from 79.98% in 2019 to 90.58% in 2022
- Employee retention: rating increased by 9.09% from 83.6% in 2017 to 91.2 % in 2020
- Learning & Development: rating increased significantly by 16.54% from 77.67% in 2019 to 90.52% in 2022
- Conceptualized and developed SLH Talent Management Strategy from scratch and successfully received the approval for Community Sliver Trust funding of S$260,000 for project implementation with external consultant Korn Ferry
- Develop a Leadership Framework & Strategies for Succession Planning for HODs/ Senior Management
- Architect the Talent pipeline and optimize Talent bench strength
- Implement cross-hospital Talent Management initiatives which include e.g.: conceptualizing and implementing Executive Coaching for top and mid tiers leaders throughout the hospital
- Develop Strategies for Career Planning
- Strategies and customization of key Leadership and Change Management programs with CEO, Head of HR and 13 HODs to facilitate Change transition in the organisation
- Strategizing and implementation of psychometric tools to bring about greater inter-departments collaboration and higher staff engagement
- Lead in Strategic Team Innovation
- Key contributor to Strategic Team Staff Value Proposition
- L&D Business Partner who head all Learning & Development matters and develops St Luke's Hospital into a Learning Hospital
- Transforming the function from operational to strategic through the use of intentional tools like cross- hospital compulsory programs and LearnTube that directly support the hospital's strategic goals
- Conceptualization and implementation of LearnTube for all employee to learn anytime and anywhere on their mobile devices
- Lead Leadership Conversations where monthly C-Suite and distinguished speakers are invited to share their insights on Leadership and Talent Mgt
- Related topics with the CEO
- Lead the development and implementation of the Leadership Competency Framework and strategizing Leadership training to strengthen the Leadership core and bench strength
- Act as a catalyst and policy maker to review
- Revamp all Learning related policies
- Pilot and redesign Training Budget allocation and disbursement
- In charge of cross-organisational Hospital Learning Plan/ Learning Needs Analysis, learning budget to strategically equipped human capital to meet hospital strategic objectives
- In charge of cross organisational Performance Management Cycle and education across the hospital
- Revamped and implement on-boarding strategies
- Oversees academic sponsorship & awards
Principal Specialist
National Trade Union Congress (NTUC ARU)
07.2015 - 02.2016
- Business HR: Partnered with management and implemented the merger of 2 departments
- Tactfully addressed the concerns and emotions of management and staff during the redeployment of redundant staff
- Diplomatically managed the union
- Organisation Development: Conceptualized a 3E framework and steered phase 2 of OD and change management program to build a culture of Servant Leadership in NTUC
- Learning & Development: Organized 2 internal staff learning sessions (200+ pax per session) for Secretary-General and Minister Chan Chun Sing
- Custodian and approval gateway for all internal training matters
Manager, Learning & Organisation Development
NCS Pte Ltd
10.2014 - 06.2015
- Effectively managed 4.5 million per annum in Training Budget for the strategic planning and implementation of learning interventions for NCS
- Double hat and led Organisation Development Manager's role from Oct 2014 to Jan 2015 due to multiple resignations upon joining
- Conceptualized and arranged content of Leader's Briefing for the CEO and management
- Monitored cross organisation employee engagement survey and formulated real-time daily statistics report for NCS CHRO and Singtel VP HR
- Compliments received for the clear and timely report
- Strategized and planned FY16 Annual Operating Plan for both OD and L&D
- Reviewed and restructured the department's policy, process and structure with CHRO's endorsement
- Rolled out Sales training for Malaysia, Philippines, Hong Kong, Suzhou, Cheng Du and Shanghai
- Conducted the Learning Needs Analysis and formulated FY16 Strategic Learning plan for the 6,500 staff in NCS
- Teamed up and rolled out E-Learning for the entire organisation
- Recalibrated Learning Management System (LMS) system for NCS
Lead: HR Welfare & Engagement Team
National Healthcare Group
05.2013 - 09.2014
- Employee Engagement and Retention: Successfully conceptualized and implemented 75 initiatives in one year which consisted of 10 major events with 200 to 500 attendees (NHG Dinner & Dance, NHG Active Day etc.)
- Cross Organisation Change Management: Served as the secretariat to NHG Culture Building Committee which the respective institution Staff Chief sits in for Change Management and implemented all related events
Manager, Learning & Organisation Development
Singapore Telecommunications Pte Ltd (Singtel)
01.2011 - 05.2013
- During my tenure at Singtel, Group Consumer score in Learning & Career Development segment increased significantly by 3% in 2011 and 10% in 2012 according to the Employee Survey conducted by Towers Watson
- Score surpassed global high-performing companies' norm
- Effectively managed half a million per annum in Training Budget for the strategic planning and implementation of learning interventions for Group Consumer from 2011 to 2013
- Successfully rolled out a key learning program amounting to half a million dollars across 4,500 employees in Singapore and Malaysia in 2013
- According to Tower Watson's employee survey result, during my tenure, Consumer SG showed the following significant percentage increase (2011: 3% increase) (2012: 10% increase) as a group in Learning & Career Development segment
- The score in Learning & Career Development segment surpassed the global high- performing companies' norm
- Lead Learning and Organizational Development department (10 Managers and 8 junior officers) in executing cross-organisation Singtel Learning Fiesta (SLF) for 14,000 employees (SLF 2011) within one month
- Singtel Learning Fiesta (SLF) is an organizational-wide 3 days event for 14,000 employees across Singtel and National Computer System
- Influenced and secured 21 training providers to participate in the event on a pro bono basis with a total of 5 key tracks and 41 topics
- A total of 6,544 Singtel and NCS colleagues attended SLF 2011 via classroom (90-minute talk or 3 hours session) and Learning on the go mode with the main highlight of the keynote speech by Mike Walsh on Leadership in Disruptive Times
- Training places utilization increased 12.3% from 5,429 to 6,544 participants
- 1,115 increases in training places and excellent post training evaluation ratings
- Saved $51'000 for Singtel through effective negotiation with Learning providers for a 40% discount in vital learning intervention program rollout across all senior management levels in Singtel Group Consumer SG (600 pax)
- Lead and successfully developed Competency Framework (Korn Ferry Leadership Architect) for Senior Officers (Product Managers) with department VP and Directors with highly positive feedback
- The success of the framework contributed significantly to the annual employees' survey which is part of the VP's KPI
- Received Singtel SPOT Award for Cross-Functional Team Player: August 2012 from Singtel CEO of Group Consumer, Yuen Kuan Moon
Education
Master - in Human Capital Leadership
Singapore Management University
01.2019 - 06.2020
Singapore Management University MHCL Immersion Program - undefined
University of Cornell
Postgraduate Diploma - in Service Leadership
University of Warwick - Warwick Business School
07.2009 - 12.2010
Bachelor - in Business Administration
University of South Australia
07.2008 - 01.2010
Skills
Project Management
undefinedReferrals
- Mr. Christopher Leck, Group CTO, Prime Minister's Office, +65 9828 4609, chris_leck@pmo.gov.sg
- Ms. Jacqueline Chin, Former Director, Public Service Division, Prime Minister's Office, +65 9762 9696, jacqchin@gmail.com
- Ms. Angelina Chua, Head of People & Culture for APAC at SIG Group, +65 8833 8128, angelinachua@gmail.com
Software
Canva
Adobe Photoshop
IMovie
IBM SPSS (Statistical Package for the Social Sciences)
Learning Management System
Tableau
SAP SuccessFactors
Timeline
Head, Workforce Development
Public Sector Science & Technology Policy and Plans Office
09.2023 - 08.2024
Master - in Human Capital Leadership
Singapore Management University
01.2019 - 06.2020
Manager, HR Organisation & Learning Development
St Luke's Hospital
02.2017 - 08.2023
Principal Specialist
National Trade Union Congress (NTUC ARU)
07.2015 - 02.2016
Manager, Learning & Organisation Development
NCS Pte Ltd
10.2014 - 06.2015
Lead: HR Welfare & Engagement Team
National Healthcare Group
05.2013 - 09.2014
Manager, Learning & Organisation Development
Singapore Telecommunications Pte Ltd (Singtel)
01.2011 - 05.2013
Postgraduate Diploma - in Service Leadership
University of Warwick - Warwick Business School
07.2009 - 12.2010
Bachelor - in Business Administration
University of South Australia
07.2008 - 01.2010
Singapore Management University MHCL Immersion Program - undefined
University of Cornell
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