Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esther Latha

Summary

Adept at elevating customer satisfaction and streamlining workflow, I significantly enhanced team productivity at Handerson through strategic communication and problem-solving. Specializing in client relationship building and data entry, my approach to customer service has consistently prioritized efficiency and positive outcomes.

Overview

2
2
years of professional experience

Work History

Security Admin Service

Handerson
01.2013 - 05.2015
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.

Education

Diploma - Security Services Administration And Management

ITE
Singapore
01.2002

Skills

  • Goal-oriented mindset
  • Client Relationship Building
  • Complaint Handling
  • Workflow Management
  • Call center experience
  • Customer satisfaction measurement
  • Customer Service
  • Listening Skills
  • Handling Customer Complaints
  • Data Entry
  • Progress Reporting

Languages

Tamil
Beginner (A1)

Timeline

Security Admin Service

Handerson
01.2013 - 05.2015

Diploma - Security Services Administration And Management

ITE
Esther Latha