Esther Latha
Summary
Adept at elevating customer satisfaction and streamlining workflow, I significantly enhanced team productivity at Handerson through strategic communication and problem-solving. Specializing in client relationship building and data entry, my approach to customer service has consistently prioritized efficiency and positive outcomes.
Overview
2
2
years of professional experience
Work History
Security Admin Service
Handerson
01.2013 - 05.2015
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
Diploma - Security Services Administration And Management
ITE
Singapore01.2002
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Call center experience
- Customer satisfaction measurement
- Customer Service
- Listening Skills
- Handling Customer Complaints
- Data Entry
- Progress Reporting
Languages
Tamil
Beginner (A1)
Timeline
Security Admin Service
Handerson
01.2013 - 05.2015
Diploma - Security Services Administration And Management
ITE