ESTELITA MANALO BEADOY
Balayan
Summary
15 Years of experience in the areas of costumer service, retail supervision and management. Key areas of focus have been successfully setting up and running own family bakery business in the last 6 Years, pharmaceutical, fast-food chain (F&B),retail , and merchandise. Have been responsible for the profitable growth management, customer satisfaction and maximizing business revenue. Customer oriented with a good attitude, and responsible, self-motivated , proven high level of customer service background, friendly with integrity and sincerity. Pride myself as being a result driven with ability to thrive in a competitive and dynamic environment.
Overview
15
15
years of professional experience
Work History
Bakery Owner
Beadoy's Bakery
07.2017 - 07.2023
- Ensure freshness of all bakery items and food in bakery;
- Strategically arranging bakery items in display cases to encourage customer purposes.
- Maintain and control inventory of baked items;
- Replenish food items according to customers demand and needs;
- Ensure that bakery items are baked or cooked according to customers’ tastes and needs;
- Ensure that nutritional values are not lost in baking, processing or cooking items;
- Resolving customer complaints in professional manner.
- Manage over 30 calls per day.
- Introduced new methods, practices, and systems to reduce turnaround time.
Performing Artiste
FMP Manpower Consultant ((98C3078)
09.2022 - 03.2023
- Interpret music and dance and perform in a production.
Performing Artiste
FMP Manpower Consultant (98C3078)
03.2019 - 08.2019
- Interpret music and dance and perform in a production.
Performing Artiste
FMP Manpower Consultant (98C3078)
09.2017 - 02.2018
- Interpret music and dance and perform in a production.
Store Supervisor
Chua Philippines Corporation (Southern's Twin Supermart II)
02.2015 - 04.2017
- Monitoring employee activity, coordinating shipping and receiving of merchandise, solving problems at day-to-day level and assisting customers;
- Developed and implemented weekly sales goals strategies, objectives, to increase store revenue;
- Liaise with key business managers and owner on weekly basis to report performance, ensure principles and results are met;
- Planning and organizing promotions for Merchandiser and staff and ensure promotions are accurate and in compliance with company standards;
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours;
- Manage opening and closing of store duties.
Promo/Merchandiser
JLC Manpower Services ( SILKA )
01.2014 - 01.2015
- Planned and coordinated product availability for advertising and promotion purposes.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Interacted with guests in friendly and knowledgeable way.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Inspected merchandise for quality and arranged proper display location on floor.
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 50 %.
Medical Representative
Marilz Pharmaceuticals Corp.
04.2012 - 09.2013
- Visits prospective clients to present and make negotiations about featured product;
- Sells and gives samples to prospective clients;
- Informs clients about product’s price, warranty, nutritional value, side effects, and other important information;
- Makes routine visit to different hospitals and community centers to present products;
- Makes presentations to clients;
- Advises customers on suitable medicines.
- Arranges orders and product reservations;
- Makes presentations to clients; and
- Makes negotiations with pharmaceutical company about price and demand of customers.
Cashier
Jollibee Foods Corporation
08.2009 - 01.2011
- Greeted customers politely when come into restaurant;
- Take orders from customers and present them as requested;
- Process bills for customer and also issue them receipts;
- Help with outdoor delivery or with food preparation at kitchen, depending on what is required at any particular time;
- Pack foods ordered by customers and serve them in most efficient manner;
- Get tables cleaned once customers are through with their dining;
- Provide helpful answers to queries or questions proffered by customers;
- Furnish customers with helpful information regarding service time and special deal offers.
- Maintained cash drawer of two thousand peso per shift.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Panaderia Pantoja
04.2008 - 06.2009
- Restocked and organized merchandise in front lanes.
- Issued receipts as well as change.
- Balanced cash drawers at end of each shift.
- Handled discrepancies such as excess or missing cash.
- Created and maintained effective liaison with banks for deposit purposes.
- Ensured cleanliness of all assigned bakery areas.
- Answered questions about store policies and addressed customer concerns.
Education
Technical Vocational Education And Training - Food And Beverage Services NC II
TESDA Women's Center
East Service Rd. Western Bicutan, Taguig City06.2022
Computer Hardware Servicing NC II -
Kim Harold Computer And Technical School
111 Fraternidad Street, Balayan, 4213 Batangas11.2009
High School Diploma -
Immaculate Conception High School
Sambat Balayan, Batangas03.2008
Graduate -
Dilao Elementary School
Dilao Balayan, Batangas04.2003
Skills
Professional Skills
- Retail Experience
- Cash Drawer Balancing
- Payment Processing
- Multi-tasking Abilities
- Excellent communication and organizational skills
- Excellent Time Management
- Ability to work effectively as part of team
- Ability to work well under pressure
- Fast learner
Core Skills
- Vocal Performance- Advance
- Microsoft Office-Advance
- POS System-Advance
Timeline
Performing Artiste
FMP Manpower Consultant ((98C3078)
09.2022 - 03.2023
Performing Artiste
FMP Manpower Consultant (98C3078)
03.2019 - 08.2019
Performing Artiste
FMP Manpower Consultant (98C3078)
09.2017 - 02.2018
Bakery Owner
Beadoy's Bakery
07.2017 - 07.2023
Store Supervisor
Chua Philippines Corporation (Southern's Twin Supermart II)
02.2015 - 04.2017
Promo/Merchandiser
JLC Manpower Services ( SILKA )
01.2014 - 01.2015
Medical Representative
Marilz Pharmaceuticals Corp.
04.2012 - 09.2013
Cashier
Jollibee Foods Corporation
08.2009 - 01.2011
Cashier
Panaderia Pantoja
04.2008 - 06.2009
Technical Vocational Education And Training - Food And Beverage Services NC II
TESDA Women's Center
Computer Hardware Servicing NC II -
Kim Harold Computer And Technical School
High School Diploma -
Immaculate Conception High School
Graduate -
Dilao Elementary School
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