Erwinda
Summary
Skilled customer service-oriented hotelier with a passion for hospitality.
Committed to guest satisfaction while at the same time learning new skills to my benefit and the company.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Reservation Manager
NH Collection Maldives Reethi Resort
Baa Atoll, Baa Atoll
03.2026 - Current
Assistant Reservation Manager
TA’AKTANA, a Luxury Collection Resort and Spa, Labuan Bajo
Nusa Tenggara Timur , Indonesia
08.2024 - 02.2026
Reservation Supervisor
TA'AKTANA, A Luxury Collection Resort And Spa, Lab
Labuan Bajo
01.2024 - 02.2026
Reservation Sales Agent
The Ritz-Carlton Maldives
11.2021 - 10.2023
Reservation Agent
Crossroads Maldives
02.2020 - 08.2021
Education
Diploma of Higher Education - Hospitality Management
Universitas Merdeka Malang
Indonesia 2012
Skills
- Flexible worker
- Polite and friendly
- Customer satisfaction
- Vigilant and alert
- Time management
- Customer assistance
Certification
- Revenue Management (cross training)
- Departmental Learning and Coach (certified)
Languages
Indonesian
First Language
English
Advanced
C1
Additional Information
- OPERA
- MARSHA
- Microsoft Words
- Microsoft Excel
Timeline
Reservation Manager
NH Collection Maldives Reethi Resort
03.2026 - Current
Assistant Reservation Manager
TA’AKTANA, a Luxury Collection Resort and Spa, Labuan Bajo
08.2024 - 02.2026
Reservation Supervisor
TA'AKTANA, A Luxury Collection Resort And Spa, Lab
01.2024 - 02.2026
Reservation Sales Agent
The Ritz-Carlton Maldives
11.2021 - 10.2023
Reservation Agent
Crossroads Maldives
02.2020 - 08.2021
Diploma of Higher Education - Hospitality Management
Universitas Merdeka Malang