Erwin R. Payacag

. Site Visit planning and coordination. Collects design requirements from stakeholders (e.g., security team, facility manager) to ensure that the engineering team project migration is implemented efficiently.

· Project Coordinator acting as the central communication, logistics and administrative support role in ensuring that the technical execution is achieved optimally.

· Project Implementation including project handover documentation. I have provided a technical documentation that covers the user’s ability to manage the product such as lock operation, administer access rights, hardware maintenance and basic troubleshooting issues. This also includes 24/7 support if the need arises.

· As a project manager, I am tasked to make sure that the door lock project, planning, installation, integration, testing, training, and handover – is delivered on time, within scope. This includes project initiation and scope definition, planning, on-sight execution and installation oversight, quality control and system commissioning, training coordination and handover, and Risk and Issue management.

· As a certified safety officer, I make sure that health and safety is reinforced in our team by making sure that safety protocols are followed during operations.

• Provided technical support to customers via phone and email, resolving issues efficiently.
• Provided 24/7 Technical Support
• Collaborated with engineering teams to troubleshoot product functionality and performance.
• Documented customer interactions and technical solutions and training after installation.
• Provided Maintenance to insure that the products are functioning and in working condition 24/7.

• Installed and maintained CCTV and Solar Panels
• Wiring installation
• Collaborated with team members to improve service delivery efficiency.
• Provided exceptional customer support, addressing inquiries and concerns promptly.