Erwin Lizardo
Summary
- Experienced with network infrastructure management, ensuring optimal performance and security. Utilizes advanced troubleshooting techniques to resolve network issues efficiently. Knowledge of industry-standard protocols and tools, emphasizing reliable communication and system integrity.
- Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in in-home settings providing guidance and encouragement to patients through physical and emotional support.
- Customer service professional with strong background in team leadership and customer satisfaction. Adept at resolving complex customer issues and driving team performance. Known for fostering collaboration and achieving results, adaptable to changing needs. Skilled in conflict resolution and effective communication, with reliable and flexible approach.
Overview
33
33
years of professional experience
Work History
Network Operations Specialist
Emapta
05.2023 - Current
- Evaluated emerging technologies for potential implementation to improve overall network functionality.
- Enhanced network performance by implementing efficient monitoring and troubleshooting strategies.
- Coordinated with vendors for hardware procurement, software licensing, and maintenance contracts negotiations to secure favorable terms.
- Spearheaded initiatives aimed at reducing energy consumption within data centers, leading to significant cost savings and reduced carbon footprint.
- Established standardized processes for incident management, reducing response times and minimizing impact on end users.
- Prevented potential security breaches by conducting regular vulnerability assessments and addressing identified risks promptly.
Caregiver
Sinforiano Cari
09.2018 - 06.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Team Leader, Customer Support Operations
Convergys Philippines
10.2010 - 07.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Sales Representative
Royal Jade Machinery Philippines
02.2002 - 04.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Casino Table Games Dealer
Philippine Amusement and Gaming Corporation
05.1995 - 02.1998
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
- Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
Hotel Concierge
Philippine Village Hotel
08.1991 - 11.1994
- Enhanced guest satisfaction by promptly addressing inquiries, providing personalized recommendations for dining and entertainment options.
- Worked closely with the security team in addressing any concerns or issues that arose, ensuring a safe and secure environment for all hotel guests.
- Maintained an up-to-date knowledge of hotel policies and procedures to quickly address guest inquiries and provide accurate information.
- Managed guest reservations, effectively handling special requests to create customized experiences tailored to individual preferences.
- Contributed to a positive work environment within the concierge team through strong collaboration, open communication, and genuine support for one another.
- Provided exceptional service to VIP clientele by anticipating their needs and offering personalized attention throughout their stay.
- Organized transportation services for guests upon request, ensuring timely arrivals at their desired destinations.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Graduate Certificate - Caregiving
Technical Education And Skills Dev Authority
Philippines11-2023
Associate of Science - Computer Science
AMA Computer College
Philippines03-2002
Skills
- Network troubleshooting
- Dependable and responsible
- Elderly care
- Respectful and compassionate
- Time management
- Problem-solving
- Patient care
- Personal hygiene assistance
- Basic housekeeping
- Meal preparation
- Compassionate care
- Guest relations expertise
- Customer service
Timeline
Network Operations Specialist
Emapta
05.2023 - Current
Caregiver
Sinforiano Cari
09.2018 - 06.2023
Team Leader, Customer Support Operations
Convergys Philippines
10.2010 - 07.2018
Sales Representative
Royal Jade Machinery Philippines
02.2002 - 04.2018
Casino Table Games Dealer
Philippine Amusement and Gaming Corporation
05.1995 - 02.1998
Hotel Concierge
Philippine Village Hotel
08.1991 - 11.1994
Graduate Certificate - Caregiving
Technical Education And Skills Dev Authority
Associate of Science - Computer Science
AMA Computer College
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