Erwin Francisco
Food And Beverage Manager
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Driven Retail Manager with more than 23 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Outlet Manager
SALAD STOP PTE. LTD
09.2021 - Current
- Managed daily operations including overseeing staff, maintaining inventory and supplies, and ensuring customer satisfaction
- Led a team of employees, providing guidance and direction to ensure smooth and efficient operations
- Maintained inventory of supplies and ingredients, and placed orders as needed to ensure adequate stock levels
- Ensured a high level of customer satisfaction by promptly addressing any issues or concerns and providing excellent service
- Managed financial aspects of the business, including tracking sales and expenses and making budget recommendations
Assistant Restaurant Manager
YOSHINOYA SINGAPORE PTD LTD
02.2008 - 09.2021
- Displayed strong attendant skills including providing food and beverage orders, setting up food service counters, tables and chairs, taking and conveying orders to the kitchen, and swiftly cleaned tables
- Conducted accurate inventory management of beverage items and supplies, determining restocking needs and ordering essential products according to optimum order quantities
- Executed cash management effectively by handling the cash register, processing financial transactions and managing cash banks
- Led a team of over 10 employees, assisting them to all achieve a performance rating of “Excellent”
- Provided orientations and starter trainings to juniors and new hires, setting a positive example for trainees by exercising professionalism and teaching them how to maintain a professional appearance
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Operations Manager
NINE CUPS COFFEE Philippines
12.2016 - 05.2017
- Implemented new policies and procedures to improve efficiency and customer satisfaction
- Ensured that all food and drinks met high quality standards by implementing and enforcing quality assurance measures
- Implemented new technologies, such as point-of-sale systems and online ordering platforms, to streamline operations and increase sales
- Managed inventory levels, distribution of goods, and facility layout to optimise warehouse operations and improve customer satisfaction
Assistant Store Manager
CHOWKING FOOD CORPORATION
10.2002 - 02.2008
- Handled a wide range of and financial responsibilities, including cash clearing, preparation of endorsements, sales and inventory management, resulting in accurate and efficient financial transactions
- Provided exceptional customer service and built strong relationships with diners, handling a wide range of customer interactions on the ground and achieving high levels of customer satisfaction
- Collaborated with store manager in driving sales and improving overall performance by attaining higher profit and more sales through excellent food, service, and cleanliness rating in the store
Team Leader
CINNZEO BAKERY, CINNAMON
10.1999 - 06.2002
- Assisted manager in daily store operations, including inventory management, staff scheduling, and enforcing customer service standards
- Developed and maintained a reputation as a skilled barista, preparing a wide range of coffee drinks, including cappuccinos, lattes, mochas, and flavored coffees
- Demonstrated proficiency in pastry-making, baking and producing a variety of cinnamon rolls
Showroom Sales Executive
DÉCOR CONTEMPORARY FURNITURES
03.1999 - 10.1999
- Achieved a sales increase of over 10% within the first six months of taking over management of product lines including dining sets, lighting fixtures, and furniture
- Honed expertise in electrical installation, troubleshooting, and maintenance of multiple types of lights
Education
Diploma - Mass Communications, Broadcasting
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
01.1994 - 12.1997
Skills
Recruitment
undefinedAccomplishments
- Certifications:
- FB-RM-102C-0: Follow Food And Beverage Safety And Hygiene Policies And Procedures (29 Jan 2014)
- FB-FBD-102C-1: Maintain Food And Beverage Service Environment (27 Dec 2012)
- FB-FBS-207E-0: Process Payments (29 Nov 2012)
- Proficient in:
- Microsoft Office (Word, Excel, PowerPoint), Google Suite (Docs, Sheets, Slides)
Certification
Attained JobStreet English Language Assessment (JELA) score of 39/40 (22 Jul 2016)
Timeline
Outlet Manager
SALAD STOP PTE. LTD
09.2021 - Current
Operations Manager
NINE CUPS COFFEE Philippines
12.2016 - 05.2017
Assistant Restaurant Manager
YOSHINOYA SINGAPORE PTD LTD
02.2008 - 09.2021
Assistant Store Manager
CHOWKING FOOD CORPORATION
10.2002 - 02.2008
Team Leader
CINNZEO BAKERY, CINNAMON
10.1999 - 06.2002
Showroom Sales Executive
DÉCOR CONTEMPORARY FURNITURES
03.1999 - 10.1999
Diploma - Mass Communications, Broadcasting
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
01.1994 - 12.1997
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