Errina Nasha Binti Eirwan
Summary
Experience in high-pressure environments, I have developed strong problem-solving, communication, and time management skills. In my role at Malaysia Airlines, I worked closely with diverse teams, contributing to smooth operations while ensuring safety and satisfaction for all passengers. Punctuality and professionalism have always been a priority for me, and I take pride in consistently meeting deadlines. Committed to continuous learning, I strive to bring my best to every role and contribute positively to any work environment
Overview
6
6
years of professional experience
Work History
Flight Attendant
Malaysia Airlines
07.2018 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
Education
SMK Convent Green Lane
Pulau PinangSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Team collaboration
- Time management
- Professional appearance
- Verbal and written communication
- Public speaking
- Interpersonal communications
- Problem-solving
- Calm under pressure
- Multitasking and organization
- Excellent communication
Timeline
Flight Attendant
Malaysia Airlines
07.2018 - Current
SMK Convent Green Lane
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