Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ERRA SYAHIRAH MOHAMED JASMIN

Summary

Highly organized and detail-oriented individual with proven teaching and customer service skills. Prepared and eager to learn new duties. Able to prioritize and complete multiple tasks, following through to achieve project and managerial goals. Committed to strengthening client experiences with positivity and professionalism. Reliable Condominium Manager with a proven background in overseeing property operations, ensuring tenant satisfaction, managing maintenance schedules, and vendor contracts for smooth day-to-day operations. Demonstrated strong problem-solving skills and effective communication with residents and staff.

Overview

5
5
years of professional experience

Work History

Condominium Manager

A4 International Pte Ltd
10.2022 - Current
  • Conduct daily check and regular inspection with management teams and term contractors to improve and maintain the common property.
  • Prepare for council meetings and annual general meetings including agenda, minutes and follow up on the instruction given by the meeting.
  • Administrative work
  • Including update any change of authorized signatories for proper financial operation of Clients' current and fixed deposit accounts based on the mandate to be determined by the Clients.
  • Execute renewal and/or new contract, agreements & insurance.
  • Ensure passing or amending by-law is lodged with authority within the required frame.
  • Attending to submission on approval of renovation work by individual unit.
  • Supervise the project work in common area and schedule the testing work for relevant building certificates & license renewal.
  • Oversaw property inspections, identifying areas for improvement and scheduling necessary repairs or upgrades.
  • Review all contract, agreement and insurance before their expiry and recommend renewal or call for quotation/tender.
  • Co-ordinate council meeting and annual general meeting.
  • Fully responsible for day to day operation of building / condominium.
  • Supervised on-site staff members, providing guidance and support for exceptional performance.
  • Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
  • Managing a court case involving MCST and contractor dispute.

Property Officer

Savills Property Management
06.2021 - 04.2022
  • Handling soft services - landscape/cleaning and security department
  • Manage and supervise soft services department
  • Fully responsible for the day-to-day operation of the building, ensuring all facilities are always fully operational
  • Manage and review soft services contracts, agreements and insurance before their expiry and recommend renewal of contract
  • Ensure all contract works/routine servicing is carried out accordingly as specified in the contract agreement
  • Attend to resident and tenant feedback and inquiries
  • Handling contractors and scheduling appointments with relevant vendors
  • Daily brief on landscape/cleaning and security operational matters
  • Ensure a smooth and highest level of standards of soft services department

Right brain learning educator

Ideal Kidz
04.2020 - 04.2021
  • Conducting right brain program for learners aged 4
  • Classroom decoration to develop children interest for coming to school
  • Weekly lesson plan for Nursery 2 children
  • Working closely with center principal regards to child development and progression
  • Weekly writing to parent regards to child development via Little Lives app
  • Marking of worksheets and homework
  • Discovery of the world activities and exploration
  • Art & Craft materials for a fun hands-on learning experience
  • Progress report and parent-teacher meeting

Education

Certification - Sales & Marketing Management, Facilities Management, Protected Area & Protected Places, Managed Disorderly Conduct & Threatening Behavior, Recognized Terrorist Threat

WSQ Professional Courses
01.2020

IELTS Academic Examination -

British Council of Singapore
01.2019

Diploma - Principles of Law & Jurisdiction

Al - Maarif Institution
01.2018

Ordinary Level Examination -

Al - Maarif Institution
01.2015

Skills

  • Communication
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Teamwork
  • Administrative skills
  • Computer literacy
  • Multitasking
  • Calm under pressure
  • Independent work
  • Customer service orientation
  • Professionalism
  • Problem-solving abilities

Accomplishments

1. Successfully resolved a concealed pipe burst issue within a residential unit, ensuring minimal disruption to residents and prompt restoration of services.

2. Effectively managed and supported a Strata Title Board (STB) case, demonstrating understanding of BMSMA procedures and stakeholder communication.

3. Managing legal case representing the MCST Council in a contractor dispute, providing thorough documentation, coordination, and case management.

Timeline

Condominium Manager

A4 International Pte Ltd
10.2022 - Current

Property Officer

Savills Property Management
06.2021 - 04.2022

Right brain learning educator

Ideal Kidz
04.2020 - 04.2021

IELTS Academic Examination -

British Council of Singapore

Diploma - Principles of Law & Jurisdiction

Al - Maarif Institution

Certification - Sales & Marketing Management, Facilities Management, Protected Area & Protected Places, Managed Disorderly Conduct & Threatening Behavior, Recognized Terrorist Threat

WSQ Professional Courses

Ordinary Level Examination -

Al - Maarif Institution

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