Erny Elvina Binte Razali

• Conducted structured fitness training to help NSFit servicemen improve IPPT results
• Implemented safe and effective exercise programs, reducing the risk of injury for clients during workouts.
• Assisted clients with personal fitness goals through realistic objectives.
• Handled NSFit’s monthly billing, Zendesk platform, and revenue reporting.
• Performed daily inspections of gym facilities to uphold hygiene, safety, and operational standards.
• Managed stakeholder relations, secured sponsorships, and represented the event as emcee.
• Led group classes (Dance Fitness and Circuit Training)

Successfully completed watersports training, strengthening capability to lead, educate, and assist customers in sporting activities.

Guided team members to upsell products, improve customer experience, and hit sales goals.

Led my team in managing floor layout during store makeovers, optimizing product placement to boost customer awareness and engagement.

Delivered excellent customer service while assisting with product selection and purchases.

Handled stock replenishment, product labeling, and ensured availability of bestsellers.

Collaborated with team members to meet sales goals and ensure smooth store operations.

Supported e-commerce operations by managing online orders, returns, and customer communication

• Provided friendly, efficient customer service, handling orders and payments accurately.
• Promoted seasonal items and upsold products, contributing to increased daily sales.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Operated POS systems and handled cash/digital payments accurately and efficiently.