Summary
Overview
Work History
Education
Certification
Timeline
Generic

Erni Maulood

Summary

ERNI BINTE MAULOOD / Practice Manager


I am 34 year-old and a practice manager with 12 years of experience in customer service, administrative, and managerial positions in various industries. I left the workforce in 2019 to move abroad with my family until mid-2021, when I returned to the workforce in November 2021. I am currently pursuing a Diploma in Business Practice (Administration and Management) at Ngee Ann Polytechnic, which will be completed this year. My ability to adapt to a fast-paced working environment is a strength of mine, and I consider myself a dynamic individual with experience in both retail and office settings. I am extremely dependable and capable of performing tasks with little supervision. I am eager to learn and eager to pick up new skills as I progress. I hope to broaden my knowledge in the business, sales and marketing industry while seeking opportunities to grow professionally with your company. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Practice Manager

CST Tax Advisors Pte Ltd
11.2021 - Current
  • Last drawn salary: $3800
  • I serve as the practice manager for the accounting firm
  • Coordinating the onboarding procedures for both new and existing clients and issuance of engagement letters.
  • I communicate with clients to conduct KYC checks also known as due diligence checks
  • I send out invoices and monitor payment collection.
  • I am the only one who manages the Singapore HQ portal and responsible for the smooth work operations of Singapore HQ
  • To ensure efficient workflow, any questions regarding the client portal were directed to me
  • I occasionally perform ad-hoc tasks for the founder such as maintaining his condominium and ensuring his bills are paid on time.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Ordered all office supplies and kept check on inventory levels.
  • Created and implemented organizational policies and procedures.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Worked well in a team setting, providing support and guidance.


Clinic Assistant to Manager

Newlife Family Clinic
02.2016 - 12.2018
  • Reason for leaving: Left company to move abroad with family
  • Last drawn Salary: $2500
  • Promoted to Clinic Manager within 8 months from joining company
  • Proven ability to learn quickly and adapt to new situations.
  • Assist doctor for minor day surgery
  • Perform counter duties, dispense prescriptions, and screen phone calls
  • In-charge of part-time staff scheduling
  • Accounting for part-time staff salary
  • Source for supplier and purchasing of pharmaceutical product
  • Overall in-charge of daily operation
  • Submission and tracking of claims.

Flight Attendant

SilkAir
09.2013 - 12.2015
  • Last Drawn Salary: $3000
  • Reason for leaving: Conceived my first child
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.

Flight Attendant

Jetstar Asia
01.2013 - 08.2013
  • Last Drawn Salary: $1950
  • Reason for leaving: Resigned to join SilkAir for better opportunities
  • Perform in-flight sales
  • Ensuring safety and comfort of passenger and others onboard
  • Serving food and beverages
  • Perform security checklist before and after every flight
  • Perform general cabin crew duties
  • Airport standby incase other crew takes last minute leave.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

Receptionist

Toyota Asia
  • Last drawn salary: $1400
  • Reason for leaving: Contract basis with Recruit Express
  • Manage front desk
  • Perform general receptionist duties
  • Handle and screen incoming and outgoing phone calls
  • Attend and segregate mail and newspaper
  • Handle booking of meeting rooms and serving beverages to board of directors and their clients
  • Handle inventory for pantry and office supplies.
  • Receive and process mails and packages.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Sales Assistant

Zara and Kipling
  • Last drawn salary: $1200
  • Reason for leaving: Part-time job while attending Kaplan.
  • Do weekly stock take
  • Manage inventory
  • Render service customer to walk-ins
  • Plan how to achieve outlet, personal and brand target monthly and annually
  • Handle Event deployment during sales period.

Education

Diploma - Business Management

Ngee Ann Polytechnic
10.2023

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Jurong Secondary School
2006

Certification

$4000

Timeline

Practice Manager

CST Tax Advisors Pte Ltd
11.2021 - Current

Clinic Assistant to Manager

Newlife Family Clinic
02.2016 - 12.2018

Flight Attendant

SilkAir
09.2013 - 12.2015

Flight Attendant

Jetstar Asia
01.2013 - 08.2013

Receptionist

Toyota Asia

Sales Assistant

Zara and Kipling

Diploma - Business Management

Ngee Ann Polytechnic

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Jurong Secondary School

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