Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
ERNEST ONG

ERNEST ONG

Summary

With 10 years in the industry, I am a forward thinking leader skilled at operating departments efficiently to meet goals, bringing forth valuable industry experience and a passion for management. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures. Adept in developing key relationships with strategic partners and committed to working to ensure a company continually moves in the right direction. Ensure the business is improving in efficiency and increasing departmental profits while managing the company’s overall expectations and operations. Successful background matching of employees with roles for maximum performance!

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

ATLAS Bar
08.2021 - Current
  • Managed and evaluated workflow and productivity, making changes where necessary
  • Full Responsibilities of the Operations and Maintenance of all areas of ATLAS
  • Identified and maximized sales opportunities and increased customer retention rates
  • Oversight, Accountability and Responsible to the Upkeep of ATLAS to run at full
  • Capacity
  • Overseeing and Acquiring Better Systems and Cost Control Measures
  • Working with General Manager in Business Oversight,Improving business operations and profits
  • Full Responsibility in Procurement for all teams and aspects of ATLAS
  • Stock Management Control of 1400 Different types of Gins in the Gin tower
  • Oversees cleanliness according to NEA Auditing Guidelines throughout all teams in
  • ATLAS
  • Compliance and Relationships with Suppliers and industry guests
  • Events operations Management
  • Ensure Culture and Concept of ATLAS is always maintained throughout all aspects
  • Staff Management
  • Strategies, Problem Solving Tactics planning
  • P&L Management
  • Gin Procurement and all OS&E

Senior Operations Manager

Crown Digital Pte Ltd
03.2021 - 08.2021
  • Worked in collaboration with the senior project manager to define project goals and establish a timeline and plan to achieve them
  • Researched competitive listings in the area and presented findings to the Senior
  • Property Manager
  • Managed Human Resources and Recruitment of Manpower
  • Planning and Coordination of the Daily Operations for the Fulfilment and
  • Operations team throughout Singapore
  • Meetings with potential clients and secured business deals with corporate clients
  • Improving Sales and Operations Procedure on the ground to ensure safe and perfect executions at all times
  • Worked with the Technology team to improve the functionality of the machine all around Singapore
  • Logistics planning and execution in the company
  • Stocktake and Inventory Management,inclusive of costing and procurement
  • Liaised and Brainstormed with the Technology Team on building a new app for daily operational duties
  • Secured 5 new Clients in a span of 3 months for the company.

Heineken Star Serve Ambassador

The Heineken Company
04.2016 - 12.2020
  • One of the First 5 Ambassadors in Singapore !
    Serve as the primary brand advocate for Heineken in designated markets.
  • Promote Heineken's values, quality, and rich brewing heritage to consumers and stakeholders.
  • Conduct consumer engagement activities, including tastings, events, and promotional campaigns.
  • Establish and nurture positive relationships with consumers and influencers within the beer community.
  • Demonstrate an in-depth knowledge of Heineken's brewing process, ingredients, and unique selling points.
  • Educate consumers on the distinctive characteristics of Heineken beer.
  • Plan and execute Heineken-branded events, activations, and sponsorships.
  • Collaborate with event organizers and partners to ensure seamless brand representation
  • Build and maintain strong relationships with key retailers, bars, and restaurants.
  • Provide support to on-premise accounts, ensuring Heineken visibility and prominence.
  • Ensure effective placement of Heineken POS materials in retail outlets.
  • Monitor and replenish merchandising displays to maximize brand visibility.
  • Leverage social media platforms to amplify Heineken's presence and engage with the brand's online community.
  • Create content that aligns with Heineken's global messaging and resonates with local audiences.
  • Monitor market trends and competitor activities, providing regular insights to the marketing team.
  • Collaborate with the marketing team to develop strategies that capitalize on market opportunities.

Operations Director & Head Mixologist

The Shake Affinity Pte Ltd
04.2016 - 12.2020
  • Responsible for the Opening of 3 Different Business Entities under the Group, Daizu Cafe
  • GulpSG and The Shake Affinity Events Management
  • Effectively coordinated daily operations, directed staff, and oversaw finances and inventories
  • Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
  • Recruited and hired top talent by selecting qualified individuals to maximize profitability.
  • Collaborated with executives to develop and execute strategic business plans.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
  • Review financial information and adjust operational budgets to promote profitability
  • Functioned with expert level proficiency in daily operations, and addressed any challenges with optimism and drive
  • Studied blueprints and operations prior to performing inspections
  • Manage relationships/agreements with external partners/vendors
  • Manage procurement processes and coordinate material and resources allocation
  • Plan and monitor the day-to-day running of business to ensure smooth progress
  • Ensure that the company runs with legality and conformity to established regulations
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Directing the coordination across different departments to identify areas needing improvement
  • Conduct Training and Team Bonding to ensure the team has the resources and motivation they need to allow the business to be profiting at a full capacity
  • Menu Creation , Conceptualizing and Location Research and Development
  • P&L Management

Head Mixologist and Barisa

SilverKris SIA First Class Lounge
03.2018 - 03.2019
  • Prepared classic, modern and unique cocktails for each customer.
  • Completed requisitions to maintain required stock par levels.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Received cash, made change and issued receipts.
  • Input orders into system at point of sale and created guest checks.
  • Stored supplies according to bar policies and health code requirements.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Assisted with inventorying beverage stock and bar supplies.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Bartender

Dallas Restaurant And Bar
09.2015 - 09.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Pre-Opening Team for MBS Dallas.
  • Implemented systems and procedures to increase sales.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Bar Manager

Ressroom Pte Ltd
01.2014 - 01.2015
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Purchased food and cultivated strong vendor relationships.

Education

Diploma - Chemical Engineering

Temasek Polytechnic
Singapore

Skills

  • Ability to Multitask
  • Problem Solving
  • Decision Making
  • Customer Service
  • Microsoft Office
  • Communication
  • Effective Time Management
  • Ability to Work in a Team
  • Ability to Work Under Pressure
  • Project Management
  • Management Skills
  • Leadership
  • Labor Relations
  • Organizational Management
  • Inventory Management
  • Financial Management
  • Staff Training
  • Risk Management
  • Inventory Control
  • Maintenance Planning
  • Incidents Management
  • Performance Reporting
  • Contract Management
  • P&L Management
  • Data Analysis
  • Logistics Oversight
  • Health and Safety Compliance
  • Workflow Optimization
  • Process Improvement
  • Business Planning

Certification

  • WSQ Food and Beverage Safety and Hygiene Certification , NEA Food Hygiene Course 1
  • Standard First Aid & Basic Cardiac Life Support Cert, Community Emergency Response Team
  • Bizsafe 1 & 2 , Avanta Pte Ltd
  • WSQ-FHA-286 Food & Beverage Safety & Hygiene Level 3 Audit , Sunrice Global Academy

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)

Timeline

Operations Manager

ATLAS Bar
08.2021 - Current

Senior Operations Manager

Crown Digital Pte Ltd
03.2021 - 08.2021

Head Mixologist and Barisa

SilverKris SIA First Class Lounge
03.2018 - 03.2019

Heineken Star Serve Ambassador

The Heineken Company
04.2016 - 12.2020

Operations Director & Head Mixologist

The Shake Affinity Pte Ltd
04.2016 - 12.2020

Bartender

Dallas Restaurant And Bar
09.2015 - 09.2018

Bar Manager

Ressroom Pte Ltd
01.2014 - 01.2015

Diploma - Chemical Engineering

Temasek Polytechnic

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