Ernesto Caburnay
Pasig City
Summary
To obtain a career requiring innovative, challenging employment that will utilize my skills and will offer advance opportunity specifically in Management Information System.
Christopher is currently a system analyst in Accenture Inc. under the Accenture Porting Service project. He has been with Accenture Inc. and with Accenture Porting Service project for five years now. He has undergone intensive trainings and hands on experiences on UNIX and Windows environments which involve the use of different proprietary tools specifically for the Application Deployment and Support team. With his solid experience in PERL programming, he was able to spearhead the creation of several monitoring and deployment tools which are at present proved to be effective in monitoring the production environment’s health and stability and in migrating production fixes respectively. He is also knowledgeable in Control-M setup and troubleshooting and creation of new DRF files for the production updates and changes. He has attended various in-house trainings that enhanced his abilities in Application Testing, Peer Review and on Software Configuration Management.
Experienced with identifying system requirements and developing comprehensive solutions to meet organizational needs. Utilizes in-depth knowledge of system architecture to streamline processes and improve efficiency. Track record of leveraging analytical skills and technical expertise to deliver innovative solutions that align with business goals.
Seasoned technology professional with strong foundation in system analysis and history of impactful contributions to project outcomes. Known for collaborating effectively with teams to drive results and adapting to evolving project requirements. Expertise in troubleshooting, requirements gathering, and process optimization, combined with commitment to excellence and reliability.
Overview
26
26
years of professional experience
Work History
Application Deployment and Production Support System Analyst
Accenture Inc.
09.2007 - Current
- Company Overview: Accenture Porting Service (APS) is an innovative business service targeting the convergent Competitive Local Exchange Carrier (CLECs) market
- APS provides scalable infrastructure for quickly increasing volumes or rapidly moving into new markets
- Responsible for supervising and guiding a team that completes the various production readiness tasks leading towards a successful release installation
- Provide SME support when consulted for issues/problems/errors during mock testing, production support and process improvement initiatives
- Ensure that tickets assigned to the team are completed on time
- This includes but not limited to subcases/trouble tickets, pages from monitoring scripts, support requests, OCCs, AD&S Projects and technical inquiries from various teams
- Supervise the day to day tasks of the ADS Manila team by assigning and delegating tasks to the members of the team
- Ensure that all the deliverables of the team are completed on schedule
- These deliverables include, but are not limited to the following: team projects, mock test results, release preparation documents
- Take part in decision making efforts that impact the Manila ADS team
- This includes, but not limited to the following: process improvement recommendations, issue resolution, schedule changes, etc
- Perform resource and schedule planning related to mock testing, migrations, and release weekend activities
- This includes rotating team members and assigning support personnel for special activities such as maintenance weekends, builds, and release weekends
- Plan for the training and career needs of the ADS Manila team
- This can be in the form of scheduling vendor/central training sessions, or providing career guidance to the team
- Complete and review the team administrative deliverables such as time reports, timesheets
- Participate in actual conversion activities to install a new release into production by providing subject matter expertise on the steps that need to be accomplished and also to assist their cell lead and/or manager in coordinating tasks and people
- Work with development, testing, development architecture/support and Customer Service Management teams during mock planning, mock preparation, and mock conversion/testing to ensure information is gathered correctly about the release
- Ensures testing and verification steps employed during mock conversion and testing is correctly implemented
- This will enable the team to ensure that a successful release installation is done
- Accenture Porting Service (APS) is an innovative business service targeting the convergent Competitive Local Exchange Carrier (CLECs) market
- APS provides scalable infrastructure for quickly increasing volumes or rapidly moving into new markets
Application Deployment and Production Support Analyst Programmer
Accenture Inc.
10.2003 - 09.2007
- Responsible for completing the various tasks leading towards a successful release installation and for providing technical support for production environment applications for that particular release after the installation
- Gather information about the release by working with development, testing, development architecture/support and Customer Service Management teams
- Creates initial installation plan and other relevant release documents after sufficient information has been collected
- Perform mock installation activities to verify the accuracy of the steps employed during mock install
- Updates the installation plan if there were issues found
- Performs mock testing on the installed code line for a particular release
- Investigates, troubleshoots and documents problems encountered during the mock testing and updates the installation plan if necessary
- Troubleshoot and fix problems with application components which prevent proper processing/flow through of production orders
- Utilizes problem solving skills and knowledge of technical systems
- Examples include, but are not limited to, Orbix servers, batch programs, Gentran, Connect:Direct, and Control-M
- Ensure the production system is functioning and optimized for performance by developing, testing, and implementing customized production tools and scripts through the AD&S Projects Database
- Perform system maintenance such as data and log archiving to free up file system space that ensures system is functioning with adequate memory or file system space
Intern, Information Technology Department
SyCip Gorres Velayo & Co. (SGV & Co.)
04.2002 - 10.2002
- Technical support for data and voice communication
- Tasks include troubleshooting of desktop and laptop hardware & software problems, login and network connection problems
- Assisted in setting up computer securities
Student Assistant
APC Information Technology Resource Group
09.1999 - 04.2002
- Assisted in networking, configuring, installing and technical troubleshooting of computers in the College’s laboratories
Education
Bachelor of Science - Computer Science and Information Technology with Specialization in Computer Network Engineering
Asia Pacific College
04.2003
Skills
- Red Hat 62
- SuSE 71
- SuSE 73
- SuSE 80
- Slackware 71
- Slackware 80
- Solaris 8
- Windows NT 40 Server
- Windows NT 40 Workstation
- Windows 95
- Windows 98
- Windows Me
- Windows 2000
- Windows XP
- Windows Vista
- DOS 3
- DOS 4
- DOS 5
- DOS 622
- PERL
- UNIX batch scripting
- DOS batch scripting
- HTML
- Visual Basic
- MS Office 97
- MS Office 2000
- MS Office XP
- MS Office 2007
- Visio 2000
- Visio 2003
- Open Office
- StarOffice 52
- Lotus SmartSuite
- BizTalk 2004
- SQL 2000
- SQL 2005
- MOM
- Oracle
- Gentran 53
- Gentran 61
- ControlM
- Connect:Direct
- Application support
- Software testing
- Problem solving
- User support
- System integration
- System upgrades
- Quality assurance
- Change management
- System configuration
Seminars Trainings Attended
- ATS Peer Review
- ATS Software Configuration Management
- ATS Application Testing
- ATS Defect Prevention
- 3com Network Solutions Live, 02/01/03, Inter-Continental Hotel, Makati
- Structured Cabling, 02/01/03
- Airborne Access: Wireless Broadband on Demand, 02/01/03
Timeline
Application Deployment and Production Support System Analyst
Accenture Inc.
09.2007 - Current
Application Deployment and Production Support Analyst Programmer
Accenture Inc.
10.2003 - 09.2007
Intern, Information Technology Department
SyCip Gorres Velayo & Co. (SGV & Co.)
04.2002 - 10.2002
Student Assistant
APC Information Technology Resource Group
09.1999 - 04.2002
Bachelor of Science - Computer Science and Information Technology with Specialization in Computer Network Engineering
Asia Pacific College
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