Eriyndanee Rizal
Summary
Offering strong interpersonal skills and passion for customer service, eager to learn and develop in fast-paced environment. Brings ability to understand and manage customer needs quickly, along with technical proficiency in using call center software. Ready to use and develop communication and problem-solving skills in Customer Call Centre role.
Overview
7
7
years of professional experience
Work History
Customer Call Centre
Daikin Airconditioning Pte Ltd
09.2023 - Current
- Customer Support and Query Handling: Excellent communication skills, handling inquiries and resolving issues effectively
- Order Management and Processing: Processing and tracking customer orders, returns, and warranty claims
- Technical Support: Troubleshooting, providing setup guidance, and escalating complex issues
- Product Knowledge and Training: In-depth understanding of Daikin products and air conditioning technologies
- CRM Tools: Proficient in using CRM software to log interactions, track issues, and manage follow-ups
- Team Collaboration: Working closely with sales, technical support, and logistics teams for seamless customer service
- Reporting & Feedback: Collecting feedback, preparing reports, and identifying trends to improve services
Customer Care Officer
Health Promotion Board
05.2023 - 08.2023
- Customer Support and Inquiries: Handling inquiries via phone, email, and in-person, providing clear and accurate information
- Customer Feedback and Service Improvement: Listening to customer feedback and contributing to service enhancements
- Data Entry and Management: Accurate input and maintenance of customer information in CRM systems
- Administrative Support: Assisting with appointment bookings, form processing, and scheduling
- Health Program Knowledge: Familiarity with public health initiatives, disease prevention, and wellness campaigns
- Collaboration & Coordination: Working across departments to support program execution and service delivery
Customer Service Agent
Ministry of Health
01.2022 - 03.2022
- Customer Support and Inquiries: Addressing to public inquiries regarding health policies, programs, and services
- Health Program Assistance: Registration support, eligibility clarification, and guidance on healthcare applications
- Complaint Management & Issue Resolution: Resolving complaints with empathy, professionalism, and effective solutions
- Collaboration with Internal Teams: Coordinating with internal teams (public health, medical services, IT) to deliver accurate information
- Data Entry & Record Management: Maintaining accurate customer records and tracking customer interactions
- Public Health Education: Promoting health programs and encouraging preventive measures
- Reporting & Feedback: Tracking trends in inquiries, preparing reports, and providing feedback to senior management
- Administrative Support: Assisting with the organization of public health events and campaigns
Service Crew
Subway Restaurant
01.2018 - 01.2020
- Food Preparation & Baking: Expertise in preparing and baking a variety of baked goods
- Customer Service: Friendly and efficient service, including order taking and issue resolution
- Cash Handling: Operating cash registers, processing payments, and providing change
- Order Accuracy: Ensuring accuracy in packaging delivery orders and in-store orders
- Food Safety & Hygiene: Adhering to safety and cleanliness protocols
- Team Collaboration: Working with kitchen and front-line staff to deliver excellent service
- Time Management: Prioritizing tasks to ensure timely delivery of food and services
Education
ELECTRONICS, COMPUTER NETWORKING & COMMUNICATIONS -
INSTITUTE OF TECHNICAL EDUCATION - ITE COLLEGE CENTRAL
Singapore, Ang Mo Kio11.2022
N (T) LEVEL -
MAYFLOWER SECONDARY SCHOOL
12.2019
PSLE -
TECK GHEE PRIMARY SCHOOL
12.2015
Skills
- Computer skills
- Complaint handling
- Customer service
- Verbal and written communication
- Data entry
- Written and oral communication
- Live Chat
- Call center customer service
- Answering questions
- Call center operations
Timeline
Customer Call Centre
Daikin Airconditioning Pte Ltd
09.2023 - Current
Customer Care Officer
Health Promotion Board
05.2023 - 08.2023
Customer Service Agent
Ministry of Health
01.2022 - 03.2022
Service Crew
Subway Restaurant
01.2018 - 01.2020
PSLE -
TECK GHEE PRIMARY SCHOOL
ELECTRONICS, COMPUTER NETWORKING & COMMUNICATIONS -
INSTITUTE OF TECHNICAL EDUCATION - ITE COLLEGE CENTRAL
N (T) LEVEL -
MAYFLOWER SECONDARY SCHOOL
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