Summary
Overview
Work History
Education
Skills
Languages
Timeline
Personal Information
Employability Skills - W P L N
Hobbies and Interests
Hi, I’m

Irne Aslinda Bte Salleh

Hougang Capeview
Irne Aslinda Bte Salleh

Summary

Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.

Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.

Overview

29
years of professional experience

Work History

Henderson Security Pte Ltd

Concierge
01.2025 - Current

Job overview

  • Deployment to SMU Singapore Management University as Frontline Concierge .To facilitate daily operation of the Library. Ensuring operational turnstile is workable for students entrance and exits.
  • To oversee the Library is well kept clean and tidy
  • And facilities is well maintained in the Library during the operation hours resume daily.
  • To verified students are strictly from SMU Students and provide with Students ID to tap in turnstile for entrance and exits to the Library. Any students failed to provide Students ID and not able to access to their Students Oasis platform
  • for a temporary daypass is denied for an entrance and strictly for those whom are originally SMU Students.
  • External vendor are also required to pre registered as visitors upon arrival to the QR code provided by the Frontline Concierge and only those with an appointment with the SMU staff as a host are allowed to enter Library. No external visitor with no proper information or no appointment are strictly declined.
  • Patrolling to all level and premises to the Library daily to ensure of the operation facilities are well workable and Library is well kept clean. To oversee student not to eating in the Library and no food is strictly allowed. To check on students at 24/7 Learning Commons area that no external have enter without permission.
  • To oversee events from time to time as scheduled smoothly done as required.

Henderson Security Pte Ltd

Concierge
02.2024 - 12.2024

Job overview

  • Deployment as Residents concierge to attend to enquiries and feedback as Customer services provider to ensure all Residents issues been attended from time to time.
  • Daily operation to ensure every visitors and service provider to be registered before enter premises as Management required.
  • Perform Registration
  • Complain and feedback
  • VMS system
  • To update any discrepancy or issues arise to Head of Security in charge
  • To provide service to call on transport provider
  • Assisting to bus shuttle daily schedule and keep in records.

Manpower Staffing Spore Pte Ltd

Outsource Assistant
06.2022 - 06.2023

Job overview

  • Been appointed as the Outsource Assistant to assisting employment coverage for clients as per required by the agency as and when needed.
  • To facilitate on the daily operation of the frontline desk on administration work and general duties.
  • To cover staff on Medical leave, hospitalisation leave and Annual leave as required.
  • Administrative duties
  • Answering call
  • Reply to email
  • Team Message
  • Pantry’s Stock-up
  • Mailing
  • Courier Services internal and external
  • To assist time to time staff request
  • Booking of rooms Boardroom or Pantry and meeting room
  • Staff passes and building passes
  • And other duties been assigned by the manager as required.
  • Reason for leaving: 1 year contract

Gleneagles Hospital

Admission Officer (Business Office)
10.2019 - 05.2022

Job overview

  • To perform daily duties to A&E operation and well maintain safety measure environment according to MOH guideline and SOP of the management due to the pandemic from time to time.
  • To oversee the smoothly of the patient visit from registration to nurse triage and consulting RMO and to financial counselling on patient procedures (examples: Radiology and Specialist consults & Admission) to assisting patient of their final bills or to facilitate patient insurance that covered for direct billing from time to time when required as such for (co-pay, LOG, GOP and insurance claimable forms) and to performed financial counselling on patent admitting of their estimated bill of patient bed management to the designated ward subject to the availability in the hospital.
  • To coordinate with isolation area for patient with symptomatic to register and to consults RMO and every final bills to send home for payment online.
  • To assist patient on their daily enquiry of the A&E procedures on how to get referral letter to specialist clinic or to have direct specialist doctor for direct consults at A&E and to also ensure that patient is aware of every procedures during after office hours will included surcharged and every memo for insurance is chargeable as per hospital policy.
  • Reason for Leaving: To source for opportunity and explore on the new platform on different perspective area of work flow and to up skilled for self-knowledge.

Kelly Services

Senior Concierge
02.2019 - 09.2019

Job overview

  • To perform daily Concierge duties with the ability to interpersonal with tenant and visitors with a positive attitude and smile at all time.
  • To fulfil the requirements of the organisation service mantra.
  • Work with the centre team to provide total customer satisfaction and exceptional service.
  • Maintain a pro-active communication and customer service mandate with all stakeholders.
  • Local knowledge- tourists attractions service, transports assistant and precincts.
  • Retailer’s knowledge-locations, products and etc.
  • Day to day maintain and update database management (Habitap System).
  • Liaise with various department e.g Security/ Operation Team / Housekeeping.
  • Recording of lost and found items reported at desk.
  • Maintain and updates all procedure.
  • Administration all written or verbal feedback from desk.
  • Answering incoming call enquiries.
  • Roving duties manage by (Senior Concierge).
  • And other duties to be assigned by the client from time to time as and when required.
  • Reason for Leaving: Temporary Contract

Manpower Staffing

Customer Relation Officer
04.2018 - 01.2019

Job overview

  • Receptionist Duties
  • Administrative Duties
  • Exchange Visitor Passes registered to VMS system
  • Return Visitor Passes to VMS system
  • Daily Records of Visitor
  • Access VMS System
  • Screening Visitor’s
  • Covered Tower Duties
  • On job training to new staffs
  • Incoming/outgoing calls
  • Clearance forms for security
  • Liaised with Security according to SOP
  • Reason for Leaving: 1 year Contract Ends

Ministry Medical Pte Ltd

Part Time Health Screener
10.2017 - 01.2018

Job overview

  • Registration
  • Health Screening
  • Doing Height and Weight
  • Fat Analysis & BMI
  • Blood Pressure Taking
  • Test colour and far vision
  • Reason for Leaving: Commits to full time job

Health Trends Medical Group

Part Time Health Screener Assistant
11.2014 - 03.2017

Job overview

  • Registration
  • Height and weight
  • Fat Analysis & BMI
  • Waist Measurement
  • Blood Pressure Taking
  • Test colour and far vision
  • Reason for leaving: Company shut down in March 2015

Simple Planz Pte Ltd

Administration Executive
09.2013 - 10.2014

Job overview

  • Assist to office Manager & Director in daily operation
  • Schedule appointment for Director
  • Schedule for delivery/self-collection of safety doors
  • Responding to emails & Invitation quotes
  • Filing systems
  • Fax
  • Incoming/Outgoing calls to or from respective clients
  • Issuing /submitted quotation for new project
  • Project plan submission
  • Issuing safety cert for fire safety rated doors
  • Cash flows
  • Purchasing order
  • Work permit submission to agency for collection
  • Stationery/Pantry Order
  • Co-ordinate with worker for delivery of doors
  • Collection of doors damage or faulty
  • Materials order woods/metal
  • Laminate /safety glass/ironmongery
  • Account payables/account receivable
  • Stocks check of laminate/glass/woods
  • Attend to client’s appointment with Director
  • Assisting operation manager for any office matter
  • Follow-up with clients
  • Pricing quotes of safety doors
  • Updated on new projects
  • Reason for leaving: Allergy to particles of woods as advice by doctor to avoid such job environment.

The British Club Singapore

Facilities Administration Officer
01.2011 - 07.2013

Job overview

  • To manage maintenance & housekeeping department for daily administrative duties
  • To assist for both maintenance & housekeeping closely and follow instruction given
  • Provide secretarial administration support to Facilities Manager
  • Support & co-ordinate for both department in purchase requisition
  • Monthly development of department meeting with management
  • Update monthly expenses
  • Assist to requisite the inventory
  • Capex budgeted/non-capex budgeted submission
  • Check EAM system/NIP requisition
  • Source for supplier and quotation invite
  • Correspondence daily emails
  • Internal/external calls
  • To manage department as and when required /HOD out for meeting or on leave
  • Time to time involved in meeting
  • To follow up with purchasing department for purchase order approval
  • To co-ordinate with accounts for payments issues to supplier or vendor and contractor
  • Seeking approval from GM and Head of Finance for certain amount exceeded
  • Issuing cheque for payment
  • Issuing for cash claim of purchase order and transportation for the staff
  • Schedule appointment for Facilities Manager for meeting
  • Involved in upgrading project for facilities issues
  • Fax
  • Printing/Copying of documents
  • Co-ordinate to assist any housekeeping matters on member’s missing items
  • Assist to linen room for staff uniformed as and required
  • Solving any issues and to get things done in time
  • Monthly staff laundry cash collection
  • Submit medical claim and medical cert to HR
  • As and when required to follow up with contractor/supplier or vendor for any request on maintenance works
  • Updating photo taken of maintenance issue to the systems
  • Reporting any outstanding works to be done by HOD & Maintenance officer
  • Reporting to HOD any matter arising in the department
  • Daily report to HOD for any maintenance/ project confirmation works
  • Confidential file to secure
  • Daily collection of mails and document from reception counter
  • Meeting up with the contractor/supplier and vendor
  • Received delivery purchase items for departments
  • Appointment calendar for HOD to follow up
  • Quotation comparison
  • Involved in the community member meeting for the annual D&D
  • Assisting to any complaint from various department regards to machinery faulty and direct to maintenance technician and get things done as instructed by Facilities Manager
  • Co-ordinate with the events department for any schedule maintenance works on schedule date
  • Assisting to purchase of any replacement items that faulty in the club
  • Monthly requisition order of lights and bulbs for maintenance works
  • Monthly requisition order of chemicals for housekeeping daily cleaning
  • Time to time requisition order of safety shoes, new uniformed, kitchen items
  • Safety signage
  • Attending to any internal course that been conducted by the HR
  • Schedule of works for contractor to follow-up
  • To ensure maintenance works to be carried out as schedule
  • Reason for leaving: Resource for new challenging job and to gained more experience in different industry with a good opportunity to excel in professional level.

EM Services Pte Ltd

Finance Admin Assistant
05.2005 - 12.2011

Job overview

  • Performing as finance admin to assist Building Manager and Technical person in daily operations of building facilities and managing PA headquarters
  • Customer Service oriented to provide every level of PAHQ staff
  • Corresponded to inbound and outbound emails regards to request on building facilities and events
  • Answering to daily calls regards to complaints of facilities
  • Issuing MA request of PO based on SOR contractor
  • Issuing quotation memo for approval
  • Issuing AOR for approval
  • Invitation ad-hoc contractor for quotation through emails to rectify problems in building facilities as per required
  • Quotation comparison
  • Liaised with every contractor such as cleaning, air on, horticulture, soccer fields, security guards, pest control, card access systems, lifts, server systems, CCTV, sanitary bins & floor mats for toilet facilities, fire safety systems, turnstile access floor, carpark barrier and etc
  • Assisting directly instruction from client to manage in day operation when required
  • Receiving term contractor and ad-hoc contractor invoices
  • Keep record of the outstanding status for the ad-hoc contractor and building facilities contractor
  • Updating newly term contractor contract in the systems
  • Updating of approval term contractor contract for filing
  • Keep records of very payment status
  • Monthly caretaker events invoices to send out for requester to made payment
  • Weekly receiving cash from Pasir Ris Holiday Complex to submitted to PA accounts
  • Photocopying of received invoices for filling
  • Faxing and emails of quotation approval from clients to proceed the works as required for ad-hoc & term contractor as instructed
  • Assisting to events co-ordinate when required in time to time that managing agents will provide such as request on BMS air-con systems, tables and chairs, manpower, requested after office hours for caretaker to standby on individual events that been organised in PAHQ Auditorium or Atrium
  • Assisting to term contractor servicing or ad-hoc contractor for defects of the building facilities
  • Assisting technical manpower on site as required time to time to ensure it will be follow-up to rectify problems in building facilities
  • Photo taking when on site to confirm the problem in building facilities to ensure that will be follow-up with contractor as required by clients
  • Seeking approval from clients to follow-up case onto rectify problems in building facilities that base on SOR for building term contractor
  • Provide details to guard house for security clearance
  • Provide confidential details in time to time when required for security guards to be aware and assist as required by managing agent on behalf of clients
  • Monthly or twice a week of order beverages for various pantry provider to PA staff and guest attend for meeting in the various area
  • Assisting to technical manpower for various rectify problems in building facilities
  • Standby to every big events as per required to ensure smoothly on PAHQ
  • Reason for leaving: Been offered with new job opportunity

Wanin Industries Pte Ltd

Customer Service Executive
01.1999 - 10.2004

Job overview

  • Performing in day to day operations by answering incoming calls from customer enquiry pertaining to complaint and servicing of product water dispenser.
  • Arrange an appointment with customer.
  • Attending to customer request regards to complaint of product and services Customer Feedback.
  • Assisting management in attending to reputable clients strictly by appointment only.
  • Reporting directly to management pertaining to customer request of changing contract terms and conditions also regards to waive of prices.
  • Terminate of contract.
  • Updating customer contract and profile.
  • File of documentation.
  • Liaised with the Services Department (technician) and Delivery Department.
  • Liaised with the Sale Department.
  • Submitted daily report to management.
  • Performing indoor and outdoor job.
  • Assisting in front desk job as per required.
  • Assisting in customer enquiry through calls.
  • Reason for leaving: Company shifted to woodlands factory with no transportation benefits been offered.

Powermatic Data Systems Ltd

Receptionist cum Admin
08.1998 - 12.1998

Job overview

  • Performing in receptionist cum admin duties in front line counter and assisting the HR department in day to day operations.
  • Answering incoming and outgoing calls by PABX systems.
  • Attending to customer enquiry and messages.
  • Assisting to vendor of supplier by appointment.
  • Booking of meetings rooms and board room.
  • Manage the corporate client’s arrival.
  • Typing of document using Microsoft Words.
  • Daily check the mailbox and sort out mails to deliver.
  • Faxes.
  • File of document.
  • Receiving resume through mails and emails.
  • Updating positions available for advertised through internet or newspaper.
  • Arrange an appointment for HR Dept.
  • I out of resume received by mails and faxes.
  • Attending to walk-in customer.
  • Updating resume and profile.
  • Reason for leaving: Source for new job opportunity

Bormill S’pore Pte Ltd.

Receptionist
01.1997 - 01.1998

Job overview

  • Appointed as Front Desk Reception to manage in daily operations and assisting the management in duties that been given to do.
  • Answering incoming and inbound calls.
  • Transfer calls to various department.
  • Attend to client strictly by appointment only.
  • Attend to suppliers.
  • Walks-in customer.
  • Assist management in attend to corporate clients arrival.
  • Performed administrative duties.
  • Franking mails.
  • Issuing invoices to customer.
  • Updating customer data entry.
  • Reason for leaving: Temporary Job

Education

Service Leadership

from Competency in Service Excellence, Statement of Attainment
08.2018

Skills

  • Fluent in written and spoken English
  • Fluent in written and spoken Malay
  • Basic Microsoft Office (Word, Excel, PowerPoint)
  • Familiar with various social media platforms (Facebook, Google)

Languages

English
Advanced (C1)
Malay
Advanced (C1)
Chinese (Mandarin)
Beginner (A1)

Timeline

Concierge

Henderson Security Pte Ltd
01.2025 - Current

Concierge

Henderson Security Pte Ltd
02.2024 - 12.2024

Outsource Assistant

Manpower Staffing Spore Pte Ltd
06.2022 - 06.2023

Admission Officer (Business Office)

Gleneagles Hospital
10.2019 - 05.2022

Senior Concierge

Kelly Services
02.2019 - 09.2019

Customer Relation Officer

Manpower Staffing
04.2018 - 01.2019

Part Time Health Screener

Ministry Medical Pte Ltd
10.2017 - 01.2018

Part Time Health Screener Assistant

Health Trends Medical Group
11.2014 - 03.2017

Administration Executive

Simple Planz Pte Ltd
09.2013 - 10.2014

Facilities Administration Officer

The British Club Singapore
01.2011 - 07.2013

Finance Admin Assistant

EM Services Pte Ltd
05.2005 - 12.2011

Customer Service Executive

Wanin Industries Pte Ltd
01.1999 - 10.2004

Receptionist cum Admin

Powermatic Data Systems Ltd
08.1998 - 12.1998

Receptionist

Bormill S’pore Pte Ltd.
01.1997 - 01.1998

Service Leadership

from Competency in Service Excellence, Statement of Attainment

Personal Information

Expected Salary: SGD 3200 (Neg)

Employability Skills - W P L N

Level 6, Level 5, Level 5, Level 3, Level 3

Hobbies and Interests

  • Reading
  • Swimming
  • Internet

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Irne Aslinda Bte Salleh