Erik Xu
University Student
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges, and deliver exceptional service.
Overview
1
1
year of professional experience
Work History
Administrative Support Assistant
SAF
06.2021 - 04.2022
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Troubleshot and fixed hang-ups to maintain swift flow of daily tasks.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Guest Relations Officer
Bird Park
01.2021 - 02.2021
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Recommended amenities that guest may find useful.
- Greeted guests upon arrival and offered assistance.
- Maintained consistent positive customer feedback.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered guest inquiries and provided information regarding amenities.
Education
Bachelor of Science - Pharmaceutical Science
National University of Singapore
Singapore 04.2001 -
Skills
End-User Support
undefinedTimeline
Administrative Support Assistant
SAF
06.2021 - 04.2022
Guest Relations Officer
Bird Park
01.2021 - 02.2021
Bachelor of Science - Pharmaceutical Science
National University of Singapore
04.2001 -
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