ERIC HAI THIAN
Senior Project Manager
Summary
Results-driven professional with 14+ years of success in project-driven roles across various industries. Recognized for exceptional interpersonal skills and a history of achieving goals, excelling in managing complex tasks and aligning with company objectives. Committed to driving organizational growth, seeking to apply expertise in Project Management, Solutioning, Operations & Pre-Sales, and eager to explore advancements in emerging technologies.
Overview
14
14
years of professional experience
6037
6037
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Senior Project Manager(Microsoft Suite, Fin Tech, Edu Tech)
AvePoint Singapore Pte Ltd
Singapore
10.2022 - Current
- Led project initiation by engaging internal stakeholders, external vendors, and clients.
- Registered and tracked project progress, providing regular updates to the Project Management Office.
- Created and refined Microsoft Project plans to accommodate shifting requirements and timelines.
- Built and managed cross-functional project teams, offering mentorship to drive successful outcomes.
- Oversaw financial milestones and coordinated day-to-day operational activities.
- Conducted thorough reviews of deliverables to ensure quality and compliance before client submission.
- Ensured clear, consistent communication across all levels of management.
- Worked closely with international teams to align on project execution.
- Delivered projects in collaboration with clients from Government, Finance, Healthcare, and EdTech sectors.
- Participated in project tendering and proposal development activities.
Project Manager(Salesforce)
TechMatrix Pte Ltd
Singapore
09.2021 - 09.2022
- Directed end-to-end project planning and delivery, ensuring alignment with client goals, timelines, and scope.
- Conducted comprehensive analysis of client business processes and requirements to design and recommend optimal CRM solutions on Salesforce and other cloud platforms.
- Managed the creation and execution of key project artifacts, including project plans, business requirements, solution designs, UAT scripts, test plans, and user training materials.
- Led the configuration and implementation of Salesforce CRM functionalities to meet diverse business needs.
- Supported pre-sales initiatives by partnering with the Sales team to develop proposals, prepare cost estimates, deliver solution presentations, and set up demo environments.
- Maintained strong client relationships through effective project and account management, ensuring timely and successful engagement delivery.
- Coordinated with cross-functional development teams to drive solution design, development, quality assurance, and rollout activities.
Senior Project Manager / Consultant(SAP)
In Mind Cloud Pte Ltd
Singapore
09.2017 - 04.2021
- Managed a portfolio of complex, cross-functional initiatives across multiple business domains including Agriculture Technology, Healthcare, and more.
- Provided on-site leadership and mentorship to project teams, fostering a high-performance culture and driving alignment with project objectives and milestones.
- Owned full project lifecycle delivery, successfully implementing solutions across more than five global regions.
- Oversaw large-scale projects with budgets in the six-figure Euro range, ensuring delivery within scope, time, and budget constraints.
- Facilitated Steering Committee meetings with key stakeholders to ensure strategic alignment and effective decision-making.
- Defined and tracked project success criteria, managing test planning, deployment, and validation activities.
- Prepared accurate estimates and detailed project plans to guide execution and resource allocation.
- Secured and managed necessary resources to meet project goals within the planned timeframe.
- Demonstrated strong business and functional acumen, ensuring solution alignment with client goals and industry best practices.
- Delivered comprehensive project documentation, progress reports, proposals, and executive-level presentations to stakeholders.
- Managed service delivery and implemented change management processes to support evolving project requirements.
Project Director
East Side Pte Ltd
Singapore
12.2016 - 06.2017
- Conducted regular performance and project status reviews, including coordination with offshore teams to ensure alignment and accountability.
- Collaborated with key stakeholders to gather and refine business requirements, ensuring clear understanding and documentation of project needs.
- Led budget planning and resource allocation across the full project lifecycle, optimizing utilization for maximum efficiency and impact.
- Authored detailed functional specification documents to support solution design and development.
- Delivered live demonstrations during key stages of project delivery to showcase progress and validate functionality.
- Sourced and onboarded resources for ad hoc and strategic project needs, ensuring timely project execution.
- Successfully managed a high-value project with a budget exceeding €60 million, delivered across multiple regions.
- Conducted stakeholder engagement sessions and maintained clear, ongoing communication to support transparency and informed decision-making.
- Directed a large, cross-functional project team of up to 60 personnel, driving collaboration and delivery excellence.
Project Manager
Biomachines Pte Ltd
Singapore
08.2014 - 11.2016
- Delivered end-to-end project implementations within defined timelines, ensuring adherence to scope and quality standards.
- Managed server administration tasks and implemented automated scheduling for streamlined operations.
- Deployed on-site solutions both locally and internationally, ensuring alignment with client infrastructure and requirements.
- Represented the company in UAT planning, presentations, and key decision-making processes for both local and overseas projects.
- Developed comprehensive user guides and documentation to support solution adoption and operational continuity.
- Supervised and coordinated project teams to ensure timely delivery of modules as per the established project schedule.
- Conducted on-site evaluations to ensure solution reliability, performance, and client satisfaction.
Senior Web Developer
Clozette Pte Ltd
Singapore
07.2012 - 08.2014
- Enhanced and modified existing websites to improve functionality, performance, and user experience.
- Diagnosed and resolved issues on Linux distribution servers, ensuring minimal downtime and operational continuity.
- Contributed creative and innovative ideas for enhancing the in-house portal, driving user engagement and functionality.
- Managed and generated user insight reports to support data-driven decision-making and continuous improvement.
- Optimized website performance and streamlined the user experience for a sleek, responsive interface.
- Developed custom Facebook applications and embedded social media SDKs for interactive user features.
- Collaborated closely with web designers to align UI/UX elements with project requirements and design best practices.
- Drafted development plans and ensured timely delivery in accordance with defined project milestones.
Analyst Programmer
Pop Development Singapore Pte Ltd
Singapore
08.2011 - 06.2012
- Customized e-commerce library bundles to meet specific business and client requirements.
- Developed and maintained scalable web services to support application functionality and integration.
- Created and customized Facebook fan page web applications to enhance user engagement and brand presence.
- Enhanced and modified CMS bundles to extend functionality and improve content management capabilities.
Education
BACHELOR'S DEGREE - COMPUTER SCIENE (ARTIFICIAL INTELLIGENCE)
Multimedia University
CERTIFIED LINUX PROFESSIONAL -
NOVELL
PROJECT MANAGEMENT PROFESSIONAL (PMP) -
PMI.org
Skills
Time and cost management for projects
Project planning
Client relationship management
Scope management
Project scheduling
Risk Management
Team Management
Stakeholder management
Leadership
Agile
Scrum
Product backlog
Product owner
Talent acquisition
People development
Unique Interests
- FinTech Success Stories, Teamed up with the Monetary Authority of Singapore (MAS) to supervise a customized Microsoft Dynamics system, ensuring compliance with stringent IM8 regulations, conducting 2 performance testing, driving continuous improvement initiatives, and facilitating clear communication with MAS stakeholders., Additionally, spearheaded the implementation of solutions on GCC (Global Cloud Computing), optimizing system performance and scalability to meet evolving business needs while adhering to international standards.
- AgriTech, Use of Technology to develop and empower efficiency and profitability in horticulture and agriculture., Success Stories, Netafim project with the state of art irrigation architect solution., Mars project one of the pioneer and achievement in smart and automate plantation.
Industries
- IoT
- FinTech
- Cloud Solutions
- SaaS
- Microsoft Suite (Dynamics, SharePoint)
- CRM (Salesforce)
- EduTech
- ECommerce
- Manufacturing (SAP ERP - Precision engineering and automotive)
- AI automation (Machine Learning, Language Processing)
- Data Analytics
Additional Information
Singaporean
Certification
Project Management Professional (PMP), PMI.org, 2017
Timeline
Senior Project Manager(Microsoft Suite, Fin Tech, Edu Tech)
AvePoint Singapore Pte Ltd
10.2022 - Current
Project Manager(Salesforce)
TechMatrix Pte Ltd
09.2021 - 09.2022
Senior Project Manager / Consultant(SAP)
In Mind Cloud Pte Ltd
09.2017 - 04.2021
Project Director
East Side Pte Ltd
12.2016 - 06.2017
Project Manager
Biomachines Pte Ltd
08.2014 - 11.2016
Senior Web Developer
Clozette Pte Ltd
07.2012 - 08.2014
Analyst Programmer
Pop Development Singapore Pte Ltd
08.2011 - 06.2012
BACHELOR'S DEGREE - COMPUTER SCIENE (ARTIFICIAL INTELLIGENCE)
Multimedia University
CERTIFIED LINUX PROFESSIONAL -
NOVELL
PROJECT MANAGEMENT PROFESSIONAL (PMP) -
PMI.org