LOH CHENG CHEONG
Bukit Batok,Singapore
Summary
Experienced System Administrator with a strong background in IT and Network Administration. Proficient in implementing, troubleshooting, and maintaining various systems including Microsoft Windows, server OS, and Cisco routers. Demonstrated expertise in fault finding, tracing, and general troubleshooting across PCs, laptops, servers, and printers. Skilled in the configuration and management of local area networks and manage switches. Adept at assembling PCs and ensuring optimal performance of network infrastructure. Committed to leveraging technical skills to enhance organisational efficiency and reliability.
Skilled IT Network Engineer with knack for troubleshooting and optimising network performance. Enhanced network security and reduced downtime through innovative solutions, significantly improving operational efficiency and user satisfaction. Well-versed in managing complex IT infrastructures, ensuring seamless connectivity and robust data protection.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
Work History
Tier 2 IT Support Engineer
Precision Infocomm Pte Ltd
Bukit Batok
01.2022 - 02.2025
- Handle vessel IT projects and provided IT solutions & applications testing, integration, configuration and troubleshooting
- Implement and provide support to resolve user IT issues solutions
- Handled INFINITY managed units for ships' IT systems
- Planned and executed the deployment of new servers, PCs, and IoT hardware and software for an organization/vessels, ensuring compatibility to meet performance requirements
- Conducted thorough testing and troubleshooting to identify and resolve any issues before deployment
- Collaborated with teams to ensure seamless integration of new deployments
- Designed and implemented a hotspot system and also manage network traffic and improve security measures via Peplink, Ubiquiti Waver, Mikrotik, and TP-Link, etc
Senior IT Support Engineer
Precision Infocomm Pte Ltd
01.2021 - 01.2022
- Provided technical support and configuration, troubleshooting, documentation Field installation and support of IT & Communication (Fleetbroadband/VSAT) solutions (Maritime environment)
- Work with solution partners to resolve technical issues
- Remote/On-site IT Support
- Provide pre and post sales IT technical support
IT Support Solution Engineer
Precision Infocomm Pte Ltd
06.2019 - 01.2021
- Provide technical support to the vessel side
- Responding to client IT support requests through email, telephones and remote support tools and maintain vessel network connectivity
MIS Assistant
Penang Skills Development Centre
Penang
11.2017 - 02.2019
- Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools
- Manage and maintain network infrastructure and VMware ESXI server
- Performed security administration functions for user, data, and remote access
- Maintaining and troubleshooting Cisco switch and Firewall
- Set up the Microsoft Deployment Toolkit (MDT) to create a custom image operating system to install in the all computer labs
- Implementation of Internet Access Management System (Sangfor technologies) to provide application and bandwidth control
- Configure G Suite Cloud Directory Sync and Password Sync
- Assist in implementing of email migration from Google Suite to MS Office 365
IT Technical Support (Industrial Trainee)
UWC Electric (M) Sdn Bhd
Penang
02.2017 - 04.2017
- Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony
- Analysed system requirements to efficiently isolate and resolve a wide array of technical issues
- Participated in large-scale upgrades and installations
- Planning and drawing network diagram
- Manage and configure PABX system and assign extension number for all user
Education
Diploma - Information Technology Computer Networking
SYNERGY COLLEGE
Penang, Malaysia 07.2015 - 10.2017
High school or equivalent - undefined
S.M.K KLIAN PAUH
Perak, Malaysia 01.2009 - 12.2014
Primary School - undefined
S.J.K (C) PHUI CHOI
Perak, Malaysia 01.2003 - 12.2008
Skills
- System Administrator
- IT Administrator
- Network Administrator
- Implementing
- Troubleshooting
- Configuration
- Maintenance
- Installing Microsoft Windows
- Server OS
- Fault Finding
- Tracing
- General troubleshooting
- PC
- Laptop
- Server
- Printer
- Cisco Router
- Manage Switch
- Assembling of PC
- Management of Local Area Network
Personal Information
- Age: 28
- Date of birth: 10/01/96
- Gender: Male
- Nationality: Malaysia
- Marital status: Single
Custom
- BEN CHONG, Precision Infocomm Pte Ltd, General Manager / IT Manager, +65 9746 3866, ben@precisioninfocomm.com
- AKILA, Precision Infocomm Pte Ltd, HR Manager, +65 9003 4415, akila@precisioninfocomm.com
- MR. Tony Lim Joo Hiong, Penang Skills Development Centre, IT Manager, +60 16-499 6884, tonylim@psdc.org.com
- MR. Ng Chuen Chuen, Synergy College, Lecture / Principal, +60 12-434 6832, nc287@hotmail.com
Timeline
Tier 2 IT Support Engineer
Precision Infocomm Pte Ltd
01.2022 - 02.2025
Senior IT Support Engineer
Precision Infocomm Pte Ltd
01.2021 - 01.2022
IT Support Solution Engineer
Precision Infocomm Pte Ltd
06.2019 - 01.2021
MIS Assistant
Penang Skills Development Centre
11.2017 - 02.2019
IT Technical Support (Industrial Trainee)
UWC Electric (M) Sdn Bhd
02.2017 - 04.2017
Diploma - Information Technology Computer Networking
SYNERGY COLLEGE
07.2015 - 10.2017
High school or equivalent - undefined
S.M.K KLIAN PAUH
01.2009 - 12.2014
Primary School - undefined
S.J.K (C) PHUI CHOI
01.2003 - 12.2008
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