Erick Daniel Nieto Salazar

Telemarketing Agent

Summary

Driven professional with a track record of surpassing sales goals at Teleperformance and enhancing customer satisfaction at Telvista. Demonstrates exemplary work ethic and empathy, excelling in correspondence composition and efficient problem resolution. Achieved significant customer retention through professional and genuine interactions, embodying both hard and soft skills essential for business success.

Work History

Costumer Serrvice Agent

Telvista

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Retail Sales Manager

Teleperformance

Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Managed day-to-day staffing and handled scheduling for all store employees.
Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Maintained company's visual merchandise standards through general housekeeping and planograms.

Education

Marketing -

ULA Universidad Latinoamericana , Mexico

Skills

Correspondence composition

Languages

English

Bilingual or Proficient (C2)

Timeline

Costumer Serrvice Agent - Telvista

Retail Sales Manager - Teleperformance

ULA Universidad Latinoamericana - Marketing ,