Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eric Gem Basalo

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Possess the right knowledge and skills required to propel the Food and Beverage Services achieving its goals and objectives under pressure.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Marina Bay Sands
Maison Boulud
02.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Ensure food safety standards are met
  • Manage bar inventory and order supplies as needed.
  • Schedule shifts for Team members and Management.
  • Foster a positive work environment and team spirit.
  • Assist in budget preparation and cost control.
  • Track sales and analyze financial performance.
  • implement strategies to boost revenue and profitability.
  • Conduct regular inspections and safety audits.
  • Ensure compliance with health, safety and regulatory requiements.

Assistant Manager

Marina Bay Sands
DB Bistro
05.2022 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Assistant Bar Manager

Laguna Singapore
Dusit Thani Laguna Singapore
11.2020 - 09.2022
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Manages work procedures and expedites work flow.
  • Manage all day-to-day operations and understands associâtes position well enough to perform duties in the absence of the Associate.
  • Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
  • Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
  • Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.

Education

Bachelor of Science - Hotel And Restaurant Management

MINDANAO STATES UNIVERSITY
Philippines
12.2013

Skills

  • Team motivation
  • Product and service knowledge
  • Customer Relations
  • Employee Scheduling
  • Operations Management

Accomplishments

EXSA Star Award – 2019

Intermediate Bar Operation Training Workshop – 2019

EXSA Star Award – 2018

EXSA Star Award – 2017

WSET (Wine and Spirit Education Trust) Level 1 – 2017

HABC (Highfields Awarding body for Compliance) Level 2 Food Safety -2015

Timeline

Assistant Manager

Marina Bay Sands
02.2024 - Current

Assistant Manager

Marina Bay Sands
05.2022 - 01.2024

Assistant Bar Manager

Laguna Singapore
11.2020 - 09.2022

Bachelor of Science - Hotel And Restaurant Management

MINDANAO STATES UNIVERSITY
Eric Gem Basalo