ERICA CAITLYN FERNANDO

• Responsible for compliance and governance related to corporate secretarial Services Incorporation of companies
• Preparation of board resolutions and shareholder resolutions
• Preparation of invoices and payments
• Managing the registered office services
• Handling XBRL filings with ACRA
• Handling application waivers of subscription related to the Singapore Business Federation for clients
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
• Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
• Collaborated with kitchen staff and bartender to ensure accurate order preparation and timely delivery of dishes and drinks to guests.
• Cultivated warm relationships with regular customers.

Spent 5 months in the UK, focusing on personal growth through family engagement, establishing new friendships, and gaining insights into British culture. Proactively sought to broaden professional horizons and enhance life experiences outside of Singapore, demonstrating a commitment to stepping out of comfort zones for continuous personal and career development.

• Ensuring the bar has been setup to standard
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
• Stock management
• Preparation of cocktails and garnish
• Served high customer volumes during special events, nights, and weekends.

• Front line Customer service
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Marketing of monthly promotions
• Event planning and following through with clients
• Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

• Reply to emails regarding room reservations and quotations
• Booking of rooms for corporate clients
• Provided thorough information about hotel facilities, pricing, and policies to potential guests during the booking process.
• Ensure that requests regarding room reservations are handed over to the correct department
• Contributed to hotel revenue growth through upselling additional services and amenities during the reservation process.
• Collaborated with hotel departments to ensure smooth coordination and communication regarding guest stays.

• Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
• Cultivated warm relationships with regular customers.
• Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
• Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
• Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
• Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

• Demonstrated strong knowledge of menu items, offering personalized recommendations based on guest preferences.
• Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
• Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
• Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
• Maintained well-organized mise en place to keep work consistent.
• Supported timely service by preparing ingredients for multiple dishes simultaneously, ensuring all components were ready for plating.
• Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.