ERICA YE JING
Singapore
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
F&B Hostess/Supervisor
Old Neptune Chinese Restaurant
01.2007 - 01.2009
- Company Overview: (Old Neptune Restaurant @ The Venetian Macao)
- Make sure all menus are clean and presentable
- Supervise other Hostess to ensure all guests are being attended to immediately
- Make sure entry door is clean and presentable
- Check and ensure all the phones call for reservation is attended to. Managed approximately 30-50 incoming calls and emails on inquiries and booking.
- Plan out the seating arrangement and organize reservation prior having waitress escort guest to the table
- Thanks the guest and check if their experience was great
- (Old Neptune Restaurant @ The Venetian Macao)
F&B Waitress
Intercontinental Shen Zhen
01.2006 - 01.2007
- Welcoming guest and escort guest to the table
- Check to ensure guest enjoy their meal in the restaurant
- Presenting Menu/Drink/Wine list to the guest
- Be alert and pro-active of repeating order during order taking
- Take beverage order – always perform suggestive selling
- Stock service areas with supplies such as napkins, coffee, tableware and linens
- Clearing of table
Education
Graduate form 5 -
Guang dong tourism institute
01.2004
Diploma Certificate - Hospitality & Tourism Management
Hunan University College
01.2006
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Cleanliness
- Order taking
- Phone etiquette
- Customer service expertise
- Greeting guest
- Hospitality service expertise
- Table setting knowledge
Employment Reference
Mr. Alan Lau, +853 2882 8333, Human Resources Manager, Old Neptune Restaurant @ The Venetian Macao
Written Languages
- English
- Mandarin (Putonghua)
It Skill
Basic Microsoft Office
Hobbies and Interests
- Traveling
- Shopping
- Movie
Personal Information
- Age: 38
- Expected Salary: SGD 2,200
- Ethnicity: Chinese
- Health Status: Excellent
- Date of Birth: 12/12/86
- Gender: Female
- Nationality: Singapore Citizen
Timeline
F&B Hostess/Supervisor
Old Neptune Chinese Restaurant
01.2007 - 01.2009
F&B Waitress
Intercontinental Shen Zhen
01.2006 - 01.2007
Diploma Certificate - Hospitality & Tourism Management
Hunan University College
Graduate form 5 -
Guang dong tourism institute
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