Eric Ng
Singapore
Summary
Client-focused hospitality professional with 7+ years of experience in 5-star luxury hotel environments, delivering exceptional service to VIP guests and high-profile clientele. Highly skilled in customer engagement, service excellence, and brand representation, with strong interpersonal skills and a polished professional presence. Seeking to transition into luxury retail, where premium service standards, relationship building, and brand values are paramount.
Overview
11
11
years of professional experience
Work History
Banquet Executive
Shangri-La Hotel
Singapore, Singapore
04.2022 - Current
- Delivered luxury service experiences for weddings, corporate events, and high-profile social functions, consistently meeting 5-star service standards
- Liaised closely with Event Managers and cross-functional teams to execute seamless guest experiences
- Led and supervised service teams during operations, ensuring brand consistency, grooming standards, and service excellence
- Managed beverage operations, stock control, and service readiness, maintaining compliance with luxury hospitality standards
- Played a key role during festive seasons taking charge of logistics planning and booth sales operations, including setup, inventory coordination, manpower deployment, and on-site execution
- Recognised for professionalism, adaptability, and ability to perform under pressure in fast-paced environments
Banquet Captain
Shangri-La Hotel
Singapore, Singapore
01.2018 - 01.2022
- Supported management in overseeing banquet and beverage operations
- Supervised service staff during live operations, ensuring a refined and polished guest experience
- Demonstrated strong teamwork and leadership while maintaining service quality
- Built strong rapport with guests through attentive service and effective communication
- Ensured adherence to service procedures, grooming standards, and event specifications
Service Crew
Eighteen Chefs
Singapore, Singapore
01.2015 - 01.2016
- Delivered front-of-house service, handling guest enquiries and ensuring satisfaction
- Maintained cleanliness, service standards, and quality control
- Assisted kitchen and service operations during peak periods
Education
Nitec in Mechatronics -
ITE College Central
Singapore01.2016
Singapore-Cambridge GCE ʻNʼ Levels -
Canberra Secondary School
Singapore01.2014
Affiliations
- IISS (Shangri-la Dialogue)
- Temasek Holdings meeting
- Singapore - ASEAN Armies Rifle Meet, 2nd Singapore Infantry Regiment, Singapore Armed Forces
- Brunei - Ex Lancer
Languages
English
Chinese
Hokkien
Personal Information
- Date of Birth: 11/01/98
- Gender: Male
- Nationality: Singaporean
Timeline
Banquet Executive
Shangri-La Hotel
04.2022 - Current
Banquet Captain
Shangri-La Hotel
01.2018 - 01.2022
Service Crew
Eighteen Chefs
01.2015 - 01.2016
Nitec in Mechatronics -
ITE College Central
Singapore-Cambridge GCE ʻNʼ Levels -
Canberra Secondary School