ERIC LEE KHIM SIANG
Singapore
Summary
Results-driven professional in [Desired Position] with a strong history of leading IT operations and delivering projects aligned with strategic objectives. Proven ability to direct cross-functional teams toward achieving high-impact outcomes while ensuring timely and quality deliverables. Expertise in stakeholder management and process optimization enhances operational efficiency and drives project success. Committed to leveraging technical knowledge and leadership skills to foster innovation and achieve organizational goals.
Overview
28
28
years of professional experience
Work History
Principal Service Delivery Director (Service Leadership)
NCS Pte Ltd
01.2021 - Current
- Key Responsibility / Achievement
- I was involved in setting up a remote support center for infrastructure services for enterprise business which include, sourcing, interviewing, and onboarding engineers with capabilities to IT infrastructure support services, infra as a code automation, ServiceNow, Devops infrastructure administration, Infrastructure monitoring support.
- Assisted key accounts to enhance the IT infra-automation process, tools and Infra as a code use cases to improve support and maintenance of the key accounts IT infrastructure environment. Measure the success factors, the efficiency gained through automation and present to key stakeholders the advantages gained.
- I was also identified to head the Infrastructure for Day 1 activities for a key project for a government agency to build, deploy, test and ready for operations for the IT infrastructure constructs for the entire project. On top of the IT infrastructure services, I was also leading the team to deploy ServiceNow ITSM process and tool, CMDB, service discovery and integration with other constructs for example (PIM, APM, Infra Monitoring, SIEM etc.)
- I am leading the IT team to manage the system risk assessment together with clients to identify risks, assessment of the risk impact and possibility of occurring, the detective, and preventive action to reduce the risk impact to the CII system.
Deputy Director of Application infrastructure Services
GovTech
01.2018 - 03.2021
- Key Responsibilities / Achievements:
- In-charge of the Application infrastructure services.
- In-charge for the Data-centre operations and maintenance.
- Managed the Day-to-Day operations of the entire IT infrastructure operations.
- Key technical evaluation member for IT infrastructure and solution tender.
- Key reviewer of IT infrastructure solution for new project.
- Key consultant for new IT project initiative and work with application team to review and implement the application according to the core technical architecture design and IT security compliance requirement.
- Working on IT master plan with agency CIO and agency key business group key stakeholders on the IT roadmap to power the business.
- Working on IT work plan with agency key stakeholders, on areas like key initiative on laboratory system implementation.
- Initiates Modernization of the infrastructure toward cloud adoption, CD/CI methodology adoption as much as possible.
- Assist agency to embark system into the government ‘cloud’ environment.
- Maintain compliance with government IT standards of the IT infrastructure systems.
- Fronting yearly and quarterly audit on the IT governance, IT operations conducted by in house QMS team and external auditor engaged by Government.
- Appointed as the Agency Chief Information Security officer to engaged in cyber security related area such as established cybersecurity strategy, maintaining the cybersecurity governance process, enforce and support the policies, standards and guidelines for enterprise system and operation technology (OT) system, manage cybersecurity risk assessments, create cybersecurity best practices and awareness, established and managed cyber threat and incident management, implement security controls and mitigation, work closely with agency emergency response team for cyber incidents related activities, and established yearly table top exercise to engaged all key users to participate and rehearse the process and procedures.
- Perform vendor and contract management ensuring the vendor delivers the work and value based on the contractual agreement framework.
APJ Client Service Manager
HP Inc
07.2017 - 03.2018
- Key Responsibilities / Achievements:
- Global Account management includes managing the account business, operations, and key customer relationship.
- Worked with Internal deployment team for new setup of secured print solution in various customer’s global offices.
- Key driver in the transition activities moving customers print environment in APJ region from their legacy setup to HP secured managed print services.
- Management of ongoing operations and new projects with core planning with key stakeholders of the customers.
- Worked closely with the backend supply chain, distributor, and reseller to ensure fulfillment of the region contractual obligation to the global customer from the secured print solution to the consumable item.
- Explore other areas of collaboration with customers on areas like device as a service solution, data center network management.
Program Manager / Bid Manager / Technical Support Manager
O’Connor’s Singapore Pte Ltd
11.2016 - 07.2017
- Key Responsibilities / Achievements:
- Heading the business and operation unit of the security and surveillance covering public and private sectors
- Managed and assist the support and implementation team in project managing the project including site work which require site and workplace safety assessment, risk management.
- Involved with safety officer of the company to ensure workplace safety practices are in place to ensure safety of the site workers and operation. Risk assessment and mitigation for the work site is carried out and perform periodic site audit with safety manager to ensure safety procedures and process is in place.
- I am part of the deal assurance and assessment committee member during deal pursue process and working closing with sales, solution team for projects on perimeter security, building security and surveillance and sensors and other IOT related projects.
- I was the technical consultant role in the deal solution, deal assurance evaluation on the solution, price and strategy against competitor and meeting the tender specification for the solution.
- Managing the project managers and technical support team for implementation, ongoing operations covering the public and private sector accounts.
- Managing the budgeting for projects and ongoing technical support operations.
- Setup and head the operation centre to take care of the requirement from customer to run a 24 x 7 intelligent physical and surveillance operation around Singapore.
- Provide design and support for surveillance and security, perimeter security (intrusion detection) for key infrastructure in Tuas Power, Changi Airport and other similar projects with Singapore Police Force, Land and Transport Authority.
Key enabler of the company
Setup a company providing Infrastructure as a service
07.2015 - 03.2016
- Key Responsibilities / Achievements:
- Part of the founding team member of the company to supply Infrastructure as a Service offering to customer requiring SAP systems to be hosted.
- Part of the solution team in designing and up standing the IT infrastructure in the infrastructure as a Service (IAAS) model to support the business and operation.
- Part of the deal pursues the team in setting up scope of work statement, term and conditions, pricing schedule with potential customers.
- Part of the project management team is to assist customers in migrating their SAP system into the IAAS infrastructure.
- Managing the ongoing support and operations of the IAAS environment and customer SAP systems.
- Had assisted the company to be able to certify as SAP hosting partner in Singapore.
- Perform account delivery operations to the customers that had onboarded the Infrastructure as a Service model (IAAS) and SAP basis support and operations.
Account Delivery Executive / Account Operation Manager
Hewlett Packard (Singapore) Sales Pte Ltd
08.1998 - 08.2015
- Key Responsibilities / Achievements:
- Leading a team of offshore support engineers and onsite level 3 engineers to support the ongoing service delivery of the IT services to the customers.
- Perform Account delivery and client management role to the customers.
- Lead supporting sales in deal pursue for cloud hosting opportunities.
- IT operations lead in supporting sales on deal pursue.
- Key contributor in assisting Sales and presale in solution designing and opportunity engagement strategy.
- Infrastructure solutioning and design for new customers and existing customers.
- Deal pursues team member for HP Helion cloud computing.
- Managing Key global and local customers datacenter and IT operations, on service delivery of the IT services.
- Managed the full scope of IT managed services for the accounts under my portfolio.
Project Engineer
Schneider Electric Singapore Pte Ltd
08.1997 - 08.1998
- Key Responsibilities / Achievements:
- Project managing the high- and low-tension electrical system and 22kv switch system setup.
- Participated in the solutioning and implementing of the remote crane operating system for Port of Singapore PPT remote control crane operation center.
- Managing the contract and project deliverable of key 22kv sub-station projects and switch gear onboard the ship vessel.
- Managed the finances of the projects allocated and cost, quality controls.
Education
Specialist Diploma - Data Science (Artificial Intelligence)
Singapore Polytechnic
Singapore01.2022
Specialist Diploma - Information Security and Forensic
Temasek Polytechnic
Singapore01.2021
Bachelor of Engineering - Mechanical and Production Engineering
Nanyang Technological University
Singapore01.1997
Diploma - Mechanical Engineering
Ngee Ann Polytechnic
Singapore01.1991
Skills
- Implementation of safety protocols
- Client-centric approach
- Data-driven business analysis
- Optimized delivery scheduling
Timeline
Principal Service Delivery Director (Service Leadership)
NCS Pte Ltd
01.2021 - Current
Deputy Director of Application infrastructure Services
GovTech
01.2018 - 03.2021
APJ Client Service Manager
HP Inc
07.2017 - 03.2018
Program Manager / Bid Manager / Technical Support Manager
O’Connor’s Singapore Pte Ltd
11.2016 - 07.2017
Key enabler of the company
Setup a company providing Infrastructure as a service
07.2015 - 03.2016
Account Delivery Executive / Account Operation Manager
Hewlett Packard (Singapore) Sales Pte Ltd
08.1998 - 08.2015
Project Engineer
Schneider Electric Singapore Pte Ltd
08.1997 - 08.1998
Specialist Diploma - Information Security and Forensic
Temasek Polytechnic
Bachelor of Engineering - Mechanical and Production Engineering
Nanyang Technological University
Diploma - Mechanical Engineering
Ngee Ann Polytechnic
Specialist Diploma - Data Science (Artificial Intelligence)
Singapore Polytechnic