Eric Chua

* Skilled at working independently.

* Objections Handling and up selling skills.

* Worked well in a team setting, providing support and

guidance.

* Generated my own customers base.

* Self-motivated, with a strong sense of personal

responsibility.

* Proven ability to learn quickly and adapt to new

environment.

* Worked well in a team setting, providing support and

* guidance.

* Self-motivated, with a strong sense of personal

* responsibility.

* Worked effectively in fast-paced environments.

• Conduct morning briefing, motivate and help my team to achieve better performance.
• Monitored team performance, listening to their call logs, identified mistakes made by new or poorer performance team mates and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Built strong relationships with customers through positive attitude and attentive response.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Held weekly team meetings to inform team members on company news and updates.'o
• Evaluated customer needs and feedback to drive product and service improvements.
• Collected, arranged, and input information into database system.

• Lead a team of 8 staff, morning briefing, train and motivate my team to achieve daily and monthly targets.
• Educated customers on product and service benefits, explaining features and answering questions.
• Overcame objections using friendly, persuasive strategies.
• Pitched products and services to potential customers, securing new deals and sales opportunities.
• Utilized sales techniques to build customer interest and close sales.
• Generated my own leads, over achieved personal and team targets.

• Educated customers on product and service benefits, explaining features and answering questions.
• Pitched products and services to potential customers, securing new deals and sales opportunities.
• Asked relevant questions to assist customers with selecting needed or requested products and services.
• Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
• Up sell main product and cross sell other products that suits customers.