EDMUND ONG
Singapore
Summary
People-oriented IT Network & System Administrator with 7+ years of experience bridging the gap between complex technology and everyday users. Known for delivering user-friendly technical solutions while managing global IT infrastructure. Demonstrated success in building strong cross-cultural relationships across Europe and Asia, combining technical expertise with a natural ability to explain complex concepts in simple terms. Passionate about creating efficient, user-focused IT environments that help teams succeed. Driven Systems Administrator with [Number] years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
8
8
years of professional experience
Work History
IT Network & System Administrator
Green Giraffe Asia Pacific Pte Ltd
05.2023 - Current
- Foster collaboration between European and Asian teams through 24/7 IT support, bridging cultural and technical gaps
- Lead user-centric implementation of Microsoft Intune and Windows Autopilot, reducing setup time by 60% while maintaining personal touch in user onboarding
- Build and maintain relationships with international stakeholders to ensure seamless IT operations across time zones
- Create user-friendly documentation that transforms technical concepts into accessible knowledge for global teams
- Mentor cross-regional team members in technical skills while promoting cultural awareness
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Diagnosed and executed resolution for network and server issues.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Managed onboarding and offboarding of employees.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Provisioned new software and hardware for use, following established security policies.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Completed reports detailing network and systems performance and downtime issues.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
IT Engineer
Hemmersbach Pte Ltd (Campari Singapore Pte Ltd)
03.2021 - 06.2023
- Developed strong relationships with VIP clients through personalized technical support and proactive problem-solving
- Cultivated a collaborative team environment while mentoring junior IT staff in both technical and soft skills
- Led office renovation projects with a focus on minimal disruption to employee workflows
- Created user-centered IT asset management system that improved resource allocation while meeting individual needs
IT Administrator
Premium Automobiles (APAC Office)
03.2017 - 03.2021
- Orchestrated major office renovation by coordinating with diverse stakeholders, ensuring smooth transition for all employees
- Built strong relationships with vendors and contractors while maintaining focus on employee comfort and productivity
- Implemented user-friendly VPN solutions that balanced security requirements with ease of use
- Developed streamlined processes for IT asset management that considered both technical and human factors
Desktop Support Engineer
Singtel
07.2016 - 03.2017
- Provided empathetic technical support across multiple channels, consistently receiving positive user feedback
- Built strong relationships with overseas staff through effective cross-cultural communication
- Maintained high user satisfaction while managing complex technical issues through clear communication
Education
NITEC - Infocomm-Technology
ITE College East
01.2013
Skills
- Technical Leadership
- Cultural Intelligence
- User Advocacy
- Change Management
- Problem Resolution
- Infrastructure Management
- Windows OS
- Server Management
- Active Directory
- Network Administration
- Microsoft 365 Administration
- Microsoft Intune
- Windows Autopilot
- VPN Setup
- RAID Configuration
- Data Security
- Backup Management
- Phishing Attack Simulation
- Kerridge Administration
- Pegasus Administration
- Technical Support
- System updates
- Remote Access
- Windows administration
- User Management
- Software Installation
- Desktop troubleshooting
- Network Troubleshooting
- Hardware and software installation
- Disaster Recovery
- File system administration
- Helpdesk operations
- Device configuration
- Vendor coordination
- VoIP Systems
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
IT Network & System Administrator
Green Giraffe Asia Pacific Pte Ltd
05.2023 - Current
IT Engineer
Hemmersbach Pte Ltd (Campari Singapore Pte Ltd)
03.2021 - 06.2023
IT Administrator
Premium Automobiles (APAC Office)
03.2017 - 03.2021
Desktop Support Engineer
Singtel
07.2016 - 03.2017
NITEC - Infocomm-Technology
ITE College East
Professional Development
- Cross-Cultural Communication Workshop
- Leadership and Team Management Training
- Customer Service Excellence in IT Support
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