Enzo Tay
Assistant Omni Retail Manager
Summary
Experienced and results-oriented Sales Manager with 11 years of sales & managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Assistant Omni Retail Manager
L'OREAL MALAYSIA SDN BHD
01.2023 - Current
- Lead the charge towards store success by setting ambitious goals, overseeing store managers, and optimizing the entire retail business operation process.
- Embark on thrilling journeys as you spearhead the opening of new stores, from inception to execution, while maintaining the store's stability and reputation by adhering to government license legal requirements.
- Unleash your passion for sales as you implement revenue generating initiatives, ensuring the achievement of weekly, monthly, and annual sales targets that surpass expectations. Manage Sell-in & Sell-out, new products list in to retailers.
- Dive into the dynamic world of market research to discover and suggest cutting-edge marketing and product enhancement strategies, backed by insightful analyses of customer profiles, buying trends, and competitor landscapes.
Retail Executive
L'OREAL MALAYSIA SDN BHD
02.2017 - 12.2022
- Analyzed sales data and trends to identify new growth opportunities and optimize sales performance.
- Developed and implemented an effective sales strategy that increased sales by 60% above market in the assigned region.
- Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques.
- People development to identify & groom the talents to be makeup & fragrance experts & managerial role.
Kiehl's Customer Representative
L'OREAL MALAYSIA SDN BHD
11.2012 - 01.2017
- Demonstrated superior product knowledge, resulting in a 100% increase in customer referrals.
- Recognized customer needs and provided personalized solutions, resulting in increased customer loyalty and satisfaction.
- Used active listening to identify customer needs, resulting in a 100% increase in sales of additional services and products.
- Best Growth boutique & Top 1 boutique vs Total Brand.
Skills
Staff recruitment
Client Account Management
Client Account Management
Loss Prevention
Customer Service
Employee Scheduling
Visual Merchandising
Team Training
Cash Management
Strategic selling
Budget Planning
Store operations
Team training and development
Sales Analysis
Complaint resolution
Accomplishments
- Supervised team of more than 50 staff members.
- Achieved 60% growth of business.
- Lead the store to be Top 1 Sales & best service among the brand.
- Identified & groom the talent to be National Make-up Artist & Fragrance Expert.
- Represented Malaysia to attend brand meeting in New York, USA.
Hobbies
Singing, Play Piano, Gardening, Drawing, Travel
Timeline
Assistant Omni Retail Manager
L'OREAL MALAYSIA SDN BHD
01.2023 - Current
Retail Executive
L'OREAL MALAYSIA SDN BHD
02.2017 - 12.2022
Kiehl's Customer Representative
L'OREAL MALAYSIA SDN BHD
11.2012 - 01.2017