Summary
Overview
Work History
Education
Skills
Achievements Activities
Timeline
Hi, I’m

Enoch Abraham

Customer Service Representative
Singapore

Summary

To leverage my expertise and experience to secure a challenging role that aligns with my career goals and contributes to the success of the organisation.

Overview

17
years of professional experience

Work History

TDCX

Customer Service Representative
07.2022 - Current

Job overview

  • Respond to customer enquiries and resolve issues efficiently, ensuring high customer satisfaction ratings.
  • Handle KrisFlyer-related enquiries and transactions, demonstrating expertise in airline operations.
  • Provide personalised support to PPS members, comprising high-profile individuals such as CEOs and entrepreneurs, leveraging strong communication skills to resolve complex issues and exceed their expectations.

Minmed Ops

Ops Admin/HCA
03.2021 - 07.2022

Job overview

  • Coordinated swab tests, verified clients' personal identification particulars, and maintained accurate records.
  • Ensured a safe and healthy environment, adhering to strict protocols and guidelines.

Health Promotion Board

Ops Admin
03.2020 - 03.2021

Job overview

  • Conducted swab tests, verified clients' personal identification particulars, and maintained accurate records.
  • Ensured a safe and healthy environment, adhering to strict protocols and guidelines.

Bella Pasta Pte Ltd

Service Ambassador Bar-in-charge Reservations-in-charge
09.2018 - 01.2020

Job overview

  • Supervised staff, ensuring excellent customer service and maintaining high standards.
  • Drafted reports, trained new staff on restaurant operations, and demonstrated leadership skills.
  • Managed reservations, ensuring efficient table management and minimising wait times.

Atmosphere Bistro

Supervisor
01.2017 - 02.2018

Job overview

  • Supervised floor operations, trained new staff, and ensured excellent customer service.
  • Maintained high standards, demonstrating expertise in restaurant management.

Steaks N Surf

Shift Manager
01.2016 - 12.2016

Job overview

  • Supervised floor operations, assisted with menu pricing and inventory management, and ensured excellent customer service.
  • Demonstrated leadership skills, training staff and maintaining high standards.

Wine Connection

Captain
08.2014 - 12.2015

Job overview

  • Supervised floor operations, performed cashiering duties, and ensured excellent customer service.
  • Demonstrated expertise in wine knowledge, providing recommendations to customers.

Manhattan Fish Market

Front of House
04.2013 - 08.2014

Job overview

  • Processed orders, maintained station cleanliness, and ensured excellent customer service.
  • Demonstrated strong communication skills, working effectively with customers and staff.

Appco – St. Andrews Building

Corporate Trainer
03.2012 - 04.2013

Job overview

  • Trained new trainees, met sales targets, and developed and delivered training programs.
  • Demonstrated expertise in training and development, leveraging strong presentation skills.

Singapore Armed Forces – Changi Air Base

Administrative Support Assistant
09.2009 - 09.2011

Job overview

  • Managed administrative duties for 180 personnel, coordinated logistics and materials for meetings, and demonstrated strong organisational skills.

Zouk Pte Ltd

Crew
06.2008 - 09.2009

Job overview

  • Took orders, distributed items to patrons, and assisted with event staging and VIP guest management.
  • Demonstrated strong communication skills, working effectively with customers and staff.

Education

Workskills
Singapore

Certificate from Information Collection (Private Investigator Licence)

Kaplan Professional

Specialist Diploma from Leadership and People Management

Kaplan Professional

Professional Diploma from Leadership and People Management

Workskills Singapore

Certificate from Coach for Service Performance

Workskills Singapore

Certificate from Provide Advice on Wine

Management Development Institute of Singapore

Diploma from Business Management

Geylang Methodist Secondary School

Geylang Methodist Primary School

Skills

Excellent communication skills

Achievements Activities

  • Volunteer work with Christian organisations and charities
  • Completed Character Development Programme in Personal & Social Skills
  • Community Involvement Programme
  • International Competitions for Schools (University of New South Wales)

Timeline

Customer Service Representative

TDCX
07.2022 - Current

Ops Admin/HCA

Minmed Ops
03.2021 - 07.2022

Ops Admin

Health Promotion Board
03.2020 - 03.2021

Service Ambassador Bar-in-charge Reservations-in-charge

Bella Pasta Pte Ltd
09.2018 - 01.2020

Supervisor

Atmosphere Bistro
01.2017 - 02.2018

Shift Manager

Steaks N Surf
01.2016 - 12.2016

Captain

Wine Connection
08.2014 - 12.2015

Front of House

Manhattan Fish Market
04.2013 - 08.2014

Corporate Trainer

Appco – St. Andrews Building
03.2012 - 04.2013

Administrative Support Assistant

Singapore Armed Forces – Changi Air Base
09.2009 - 09.2011

Crew

Zouk Pte Ltd
06.2008 - 09.2009

Workskills

Certificate from Information Collection (Private Investigator Licence)
04.2020

Kaplan Professional

Specialist Diploma from Leadership and People Management
04.2018

Kaplan Professional

Professional Diploma from Leadership and People Management
04.2018

Workskills Singapore

Certificate from Coach for Service Performance
04.2015

Workskills Singapore

Certificate from Provide Advice on Wine
04.2015

Management Development Institute of Singapore

Diploma from Business Management
04.2009

Geylang Methodist Secondary School
04.2006

Geylang Methodist Primary School
04.2002

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Enoch Abraham Customer Service Representative