Hi, I’m
Enoch Abraham
Customer Service Representative
Singapore
Summary
To leverage my expertise and experience to secure a challenging role that aligns with my career goals and contributes to the success of the organisation.
Overview
17
years of professional experience
Work History
TDCX
Customer Service Representative
07.2022 - Current
Job overview
- Respond to customer enquiries and resolve issues efficiently, ensuring high customer satisfaction ratings.
- Handle KrisFlyer-related enquiries and transactions, demonstrating expertise in airline operations.
- Provide personalised support to PPS members, comprising high-profile individuals such as CEOs and entrepreneurs, leveraging strong communication skills to resolve complex issues and exceed their expectations.
Minmed Ops
Ops Admin/HCA
03.2021 - 07.2022
Job overview
- Coordinated swab tests, verified clients' personal identification particulars, and maintained accurate records.
- Ensured a safe and healthy environment, adhering to strict protocols and guidelines.
Health Promotion Board
Ops Admin
03.2020 - 03.2021
Job overview
- Conducted swab tests, verified clients' personal identification particulars, and maintained accurate records.
- Ensured a safe and healthy environment, adhering to strict protocols and guidelines.
Bella Pasta Pte Ltd
Service Ambassador Bar-in-charge Reservations-in-charge
09.2018 - 01.2020
Job overview
- Supervised staff, ensuring excellent customer service and maintaining high standards.
- Drafted reports, trained new staff on restaurant operations, and demonstrated leadership skills.
- Managed reservations, ensuring efficient table management and minimising wait times.
Atmosphere Bistro
Supervisor
01.2017 - 02.2018
Job overview
- Supervised floor operations, trained new staff, and ensured excellent customer service.
- Maintained high standards, demonstrating expertise in restaurant management.
Steaks N Surf
Shift Manager
01.2016 - 12.2016
Job overview
- Supervised floor operations, assisted with menu pricing and inventory management, and ensured excellent customer service.
- Demonstrated leadership skills, training staff and maintaining high standards.
Wine Connection
Captain
08.2014 - 12.2015
Job overview
- Supervised floor operations, performed cashiering duties, and ensured excellent customer service.
- Demonstrated expertise in wine knowledge, providing recommendations to customers.
Manhattan Fish Market
Front of House
04.2013 - 08.2014
Job overview
- Processed orders, maintained station cleanliness, and ensured excellent customer service.
- Demonstrated strong communication skills, working effectively with customers and staff.
Appco – St. Andrews Building
Corporate Trainer
03.2012 - 04.2013
Job overview
- Trained new trainees, met sales targets, and developed and delivered training programs.
- Demonstrated expertise in training and development, leveraging strong presentation skills.
Singapore Armed Forces – Changi Air Base
Administrative Support Assistant
09.2009 - 09.2011
Job overview
- Managed administrative duties for 180 personnel, coordinated logistics and materials for meetings, and demonstrated strong organisational skills.
Zouk Pte Ltd
Crew
06.2008 - 09.2009
Job overview
- Took orders, distributed items to patrons, and assisted with event staging and VIP guest management.
- Demonstrated strong communication skills, working effectively with customers and staff.
Education
WorkskillsSingapore
Certificate from Information Collection (Private Investigator Licence)
Kaplan Professional
Specialist Diploma from Leadership and People Management
Kaplan Professional
Professional Diploma from Leadership and People Management
Workskills Singapore
Certificate from Coach for Service Performance
Workskills Singapore
Certificate from Provide Advice on Wine
Management Development Institute of Singapore
Diploma from Business Management
Geylang Methodist Secondary School
Geylang Methodist Primary School
Skills
Excellent communication skills
Excellent presentation skills
Excellent interpersonal skills
Strong administrative skills
Strong customer service skills
Strong leadership skills
Ability to work well under pressure
Ability to meet deadlines
Ability to maintain high standards
Achievements Activities
- Volunteer work with Christian organisations and charities
- Completed Character Development Programme in Personal & Social Skills
- Community Involvement Programme
- International Competitions for Schools (University of New South Wales)
Timeline
Customer Service Representative
TDCX
07.2022 - Current
Ops Admin/HCA
Minmed Ops
03.2021 - 07.2022
Ops Admin
Health Promotion Board
03.2020 - 03.2021
Service Ambassador Bar-in-charge Reservations-in-charge
Bella Pasta Pte Ltd
09.2018 - 01.2020
Supervisor
Atmosphere Bistro
01.2017 - 02.2018
Shift Manager
Steaks N Surf
01.2016 - 12.2016
Captain
Wine Connection
08.2014 - 12.2015
Front of House
Manhattan Fish Market
04.2013 - 08.2014
Corporate Trainer
Appco – St. Andrews Building
03.2012 - 04.2013
Administrative Support Assistant
Singapore Armed Forces – Changi Air Base
09.2009 - 09.2011
Crew
Zouk Pte Ltd
06.2008 - 09.2009
Workskills
Certificate from Information Collection (Private Investigator Licence)
04.2020
Kaplan Professional
Specialist Diploma from Leadership and People Management
04.2018
Kaplan Professional
Professional Diploma from Leadership and People Management
04.2018
Workskills Singapore
Certificate from Coach for Service Performance
04.2015
Workskills Singapore
Certificate from Provide Advice on Wine
04.2015
Management Development Institute of Singapore
Diploma from Business Management
04.2009
Geylang Methodist Secondary School
04.2006
Geylang Methodist Primary School
04.2002