ENCAR SANTOS
Pasig
Summary
Experienced HR Services Supervisor with 13+ years of expertise in human resources, specializing in data management, team leadership, and HR analytics. Demonstrated success in streamlining HR systems, increasing team productivity, and optimizing data workflows. Currently leading an HR Services Data Management team, utilizing strong analytical skills and extensive knowledge of HRIS, Oracle Fusion, Oracle EBS, and ServiceNow to drive operational excellence. Developed exceptional leadership and team management skills in a fast-paced environment, consistently ensuring efficient operations and fostering team cohesion. Seeking to transition into a new field while leveraging transferable skills to make a meaningful contribution. Positive, collaborative, and solutions-oriented professional with strong organizational and leadership abilities.
Overview
14
14
years of professional experience
Work History
HR Services Supervisor
VERTIV
10.2023 - Current
- Supervises a team of HR Services specialists, providing guidance, training, and performance feedback to support individual and team development
- Coordinates team workflows and task assignments to ensure timely response to requests and efficient completion of HRS projects
- Leads team meetings, addressing issues, updates, and escalations to maintain operational continuity and support team alignment
- Designed and implemented reporting and tracking tools to optimize team utilization
- Managed onboarding of new country accounts, expanding team responsibilities
- Serves as the subject matter expert in data management, utilizing Oracle Fusion, Oracle EBS, and ServiceNow
- Collaborated with the GBS Process Architect to map HRIS processes for ServiceNow (SNOW) ticketing system
- Manages and monitors requests from shared mailboxes and ServiceNow HR ticketing system
- Analyzed task trends and created monthly reports on processed requests for operational insights
- Communicates data management changes to stakeholders, ensuring alignment and transparency
Senior HRIS Special
VERTIV
05.2023 - 09.2023
- Design Report and Tracking tools to effectively capture the team’s utilization
- Manage new accounts (country) added to the team’s responsibility
- Subject matter expert in data management using the following systems (Oracle Fusion, Oracle EBS, hrX)
- Lead the team’s daily huddle meeting covering issues, updates, and escalations
- Collaborates with GBS Process Architect in mapping HRIS processes for SNOW ticketing
- Manages the documentation of HRIS processes’ work instructions that enables smooth training for new members
- Manages and monitors different source of request (Shared Mailboxes, HR Ticketing - Service Now)
- Analyzes trends in received request thru task and utilization tracker and prepares monthly summary of processed requests
- Processes special report requests not available in the current report roster
- Communicates any changes in data management to stakeholders
Senior HRIS Specialist
VERTIV
07.2021 - 04.2023
- Lead the team’s daily huddle meeting covering issues, updates, and escalations
- Collaborates with GBS Process Architect in mapping HRIS processes for SNOW ticketing
- Manages the documentation of HRIS processes’ work instructions that enables smooth training for new members
- Manages and monitors different source of request (Shared Mailboxes, HR Ticketing - Service Now)
- Leads standardization and automation of files
- Conversion of Donna Costing to Alice Costing
- Termination Report
- Team’s Daily Task Tracker
- Analyzes trends in received request thru task and utilization tracker and prepares monthly summary of processed requests
- Processes special report requests not available in the current report roster
- Works with HRIS Director in testing scripts for patch updates in Oracle Fusion
- Manages first level escalations related to HRIS processes and provides best solution by collaborating with concerned parties
- Communicates any changes in data management to stakeholders
HRIS Specialist2
VERTIV
01.2016 - 06.2021
- Updates and maintains associate records including job, employment, compensation, and benefit data
- Runs and distributes all regularly scheduled reports from Oracle
- Updates system documentation on HRIS reports and procedures
- Develops HR analytics tools and dashboards (Excel, Access, etc.) to establish a comprehensive information of employees related to their demographics and employment life cycle (recruitment, on-boarding, training, transfers and promotions, retention, and separation/turnover)
- Works with system developers to create /update/enhance HR systems (SharePoint, ticketing system, etc.)
- Monitors compliance to HR audit reports (Oracle, Online Compliance)
- Assists HR Manager
- Employee contract preparation and discussion
- Tracking of regularization status of probationary employees
- Discussion of regularization letters
- Preparation of personnel action notice (PAN) for employee movements
- Clarification on HR policies, compensation and benefits queries and other employee concerns
- Processing of employee termination (exit interview to completion of clearance)
- Preparation of logistics needed for trainings, quarterly communications etc
- HR initiated events
- Document management
- Manages Intern compensation (prepares check request to Finance)
- Assists in the implementation of structured employee relations programs and activities
- Leads Annual Physical Examination and Flu Vaccination administration
HRIS Specialist1
VERTIV
09.2013 - 12.2015
- Manages data entry for new hires in Oracle Hazel
- Update associate records including job, employment, compensation, and benefit data
- Set up associates with on-line pay slip as requested
- Format standard and custom reports related to employment, compensation, and benefits
- Run and distribute all regularly scheduled reports from the Oracle HRIS
- Maintain system documentation on Oracle HRIS reports and procedures
- Prepare benefit billing reports for third party administrators using data extracted from the Oracle
- Prepare headcount report each month from information provided from Oracle HRIS
- Document preparation
- New Hire contracts
- COE, LOG and Training Bond
- Regularization letters
- PAN, Merit Increase letters
- Termination Documents
- Maintains, updates and audits201 files, workflows, and other required records of employees
- Assist HR Manager during employee training or group integration programs
- Prepares reports needed by corporate team (training list, HC report and other reports requested)
- Coordinates the training requirements of employees to Corporate Training team
- And handle issues regarding assignment deadlines and enrolments
- Monitors compliance to HR audit reports (Oracle, Online Compliance)
- Leads the Annual Physical Examination of the group handled
- Organizes Quarterly Communications for all ROC Global employees
HR Assistant
Emerson Electric Asia Ltd ROHQ (EEAL)
10.2011 - 09.2013
- Company Overview: (Global Materials Data Center)
- Prepares the Job Contract of new hires and coordinates contract signing
- Ensures the completion of the201 files of new hires
- Consolidates, organizes, and maintains training nominations/schedule of employees
- Provide logistical support in all department HR facilitated training programs and other extra-curricular events
- Maintains the training database (upload, validate and update)
- Monitors compliance to HR audit reports (Oracle, Online Compliance)
- Enter and maintains the Automated PA Regularization workflow to ensure on-time submission of the performance appraisal probationary employees
- Process the regularization letter and conducts the regularization1:1 of newly regularized employees
- Prepares summary of the discussion and discusses important points with the management and monitors progress of action plan
- Assist in the organization of the Annual Physical Examination
- Prepares the documents to process employee profile changes
- Communicates and clarifies Human Resources policies, procedures, programs to employees in the assigned groups/departments
- Conducts exit interview and prepares a summary of the relevant points to be sent to the manager of the outgoing employee
HR Assistant (Contractual)
Emerson Electric Asia (GMDC)
05.2011 - 10.2011
- Manages201 files of staff and professional level employees
- Maintain and updates the following reports: training bond tracker, employee address tracker, Spot awards, amendment forms submitted (status update/additional dependent), regularized employees training plan, medical certificate tracker and turned over items of resigned employees
- Maintains the training database (upload, validate and update)
- Provide logistical support in all department HR facilitated training programs and other extra-curricular events
- Track and monitor compliance and completion of the Performance Appraisal for regularization of probationary employees
- Monitor new hires completion of the core training programs
HR Assistant
INTERBEV PHILIPPINES INCORPORATED (IPI)
11.2010 - 02.2011
- HR Assistant trainee in the following facets of HR (Recruitment, Labor, Compensation and Benefits)
Education
Bachelor of Arts - Psychology
UNIVERSITY OF THE PHILIPPINES DILIMAN
Clark Special Economic Zone, Pampanga01.2010
Skills
- Proficient in English and Filipino, written and spoken
- Have experience in handling HRIS System, automated workflows, SharePoint sites
- Knowledgeable in MS Office applications such as Microsoft Word, Excel and PowerPoint
- Training and mentoring
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Analytical thinking
- Process monitoring and improvement
- Strategic planning
- Attention to detail
References
References: available upon request.
Timeline
HR Services Supervisor
VERTIV
10.2023 - Current
Senior HRIS Special
VERTIV
05.2023 - 09.2023
Senior HRIS Specialist
VERTIV
07.2021 - 04.2023
HRIS Specialist2
VERTIV
01.2016 - 06.2021
HRIS Specialist1
VERTIV
09.2013 - 12.2015
HR Assistant
Emerson Electric Asia Ltd ROHQ (EEAL)
10.2011 - 09.2013
HR Assistant (Contractual)
Emerson Electric Asia (GMDC)
05.2011 - 10.2011
HR Assistant
INTERBEV PHILIPPINES INCORPORATED (IPI)
11.2010 - 02.2011
Bachelor of Arts - Psychology
UNIVERSITY OF THE PHILIPPINES DILIMAN
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