Emmy Nguyen
Singapore
Summary
I am a dynamic bridge-builder with over 18 years of experience in clinical operations, international healthcare collaboration, and stakeholder engagement. I bring a unique blend of cultural insights and professional expertise, fostering connections across borders and creating synergies between Singapore and Vietnam's healthcare institutions, hospitals, universities, and NGOs.
I excel at navigating complex collaborations, aligning diverse stakeholders, and coordinating joint clinical education, cross-border patient care, and knowledge exchange programs. My diplomatic approach, strategic mindset, and clear communication enable me to thrive in environments where relationship-building and strategy go hand in hand.
Known as a dynamic bridge, I unite institutions and individuals toward shared goals. Driven by a passion for transformative impact, I am dedicated to nurturing partnerships that fortify healthcare infrastructures, facilitate knowledge exchange, and elevate the well-being of communities across Southeast Asia. I strive to ensure every collaboration contributes to a healthier, more connected region and leaves a lasting legacy of sustainable, innovative healthcare solutions benefiting both Singapore and Vietnam.
Overview
19
19
years of professional experience
Work History
Manager, Program Development
Singapore Health Services (SingHeath)
04.2022 - 03.2025
- Established partnerships with hospitals and universities as part of SingHealth's Vietnam collaboration efforts.
- Coordinated joint initiatives in clinical education and medical training for enhanced patient care.
- Acted as cultural bridge during high-level visits, supporting delegations and managing international MOUs.
- Oversaw project planning and monitoring phases to achieve timely and successful collaborative outcomes.
Assistant Manager
Alexandra Hospital
11.2021 - 04.2022
- Contracted under Surgical & Specialized Services (SSS) team at Alexandra Hospital. NUHS.
- Improved workflow efficiency at F1 Covid Treatment Facility through collaborative redesign efforts.
- Conducted database clean-up for OT, DSOT, Endo, and ASW consumables during EPIC rollout for NUHS.
- Updated costing templates based on surgical codes to ensure compliance with new standards for NUHS.
Executive, Patient Liaison Services (formerly International Medical Services)
Singapore General Hospital
10.2009 - 06.2021
- Coordinated complex MOH waiver cases, VIP visits, insurance referrals, and medical evacuations across departments and countries.
- Acted as bilingual point of contact for international patients throughout medical journeys from referral to discharge.
- Maintained strong relationships with embassies, corporate partners, and healthcare providers to ensure care continuity.
- Organized GP and public forums; supported national events and emergency exercises with foreign delegates.
- Trained new staff, developed SOPs, and contributed to department-wide projects enhancing patient services.
- Supported internal service directories and public information systems to maintain access to clinical programs.
Guest Relations Executive
National Healthcare Group
04.2007 - 06.2009
- Coordinated care by managing relationships with key regional stakeholders, including embassies and insurance providers.
- Led frontline support at call centers and lounges, ensuring smooth admissions for international patients and VIP families.
- Worked cross-functionally with clinical and non-clinical teams to optimize the patient experience.
- Rotated between International Patient Liaison Centres at NUH and TTSH to diversify support roles.
Customer Service Officer
Changi Airport
06.2006 - 12.2006
- Contracted with CAAS Civil Aviation Authority of Singapore to enhance customers operational support at Terminals
- Managed multilingual customer service and addressed information queries from international travelers.
- Cultivated strong communication skills while interacting with diverse cultural backgrounds.
Education
Bachelor of Science - Life Sciences, Double Concentration
National University of Singapore (NUS)
02.2006
Skills
- International Healthcare Collaboration
- Stakeholder & Diplomatic Engagement
- Patient Case Coordination (Local & Overseas)
- Healthcare Operations & Service Redesign
- Cross-Cultural Communication
- Education & Training Program Management
- Public-Private Partnerships
- Budget & Resource Management
Accomplishments
3/2025 Launch of Vietnam Regional Collaboration Office between SingHealth Duke-NUS Global Health Institute and Hanoi Medical University, a new healthcare hub to drive innovation, education and research
https://www.asiaresearchnews.com/content/singapore-and-vietnam-join-forces-advance-regional-healthcare-collaboration
Languages
English
Bilingual or Proficient (C2)
Vietnamese
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Timeline
Manager, Program Development
Singapore Health Services (SingHeath)
04.2022 - 03.2025
Assistant Manager
Alexandra Hospital
11.2021 - 04.2022
Executive, Patient Liaison Services (formerly International Medical Services)
Singapore General Hospital
10.2009 - 06.2021
Guest Relations Executive
National Healthcare Group
04.2007 - 06.2009
Customer Service Officer
Changi Airport
06.2006 - 12.2006
Bachelor of Science - Life Sciences, Double Concentration
National University of Singapore (NUS)
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