Em'milliawati Haron
Summary
Diligent with years of experience managing phone, online and consultative communications with customers. Proactively identified opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
26
26
years of professional experience
Work History
Director
SMA General
10.2022 - Current
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
Customer Service Executive
CPF BOARD
06.2006 - 10.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided comprehensive information to members of the public on CPF laws and legislations.
- Customized advice for members of the public on their CPF Accounts and provide retirement planning information catered for each individual needs.
PERSONAL ASSISTANT
COLDWELL BANKER REAL ESTATE SINGAPORE
02.2005 - 04.2006
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- In-charge of basic accounting, arrangement of appointments schedules for both sales and rental of properties.
- Preparing of artwork for advertisements in local newspaper. Liasing with advertisers and media for booking of advertisements.
- Launching of Johor Bungalow Exhibition in Coldwell Banker main office. Liasing with our Malaysia counterparts and developers.
- Preparing of all necessary documents ,proposals and quotations.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Sales Executive
OM GODDESS / OM SAHIB
09.2004 - 01.2005
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Overseeing whole operation of boutique.
- In-charge of communication with suppliers from overseas.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Arrangement of temporary staffs during weekends sales /festive period.
- Set up of POS (Point of Sale) , conduct meetings and ensure operations run smoothly.
Property Consultant
ASPEN PROPERTY
10.2002 - 12.2003
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Majoring in sales/rental of local HDB, Condominiums and private properties.
- Deal mainly with locals and foreign expatriates.
- Brainstorming with colleagues for better innovative ideas to improve relations with clients and all network parties.
ASSISTANT TAX OFFICER
INLAND REVENUE AUTHORITY OF SINGAPORE
09.1997 - 06.2002
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Handling taxpayers enquiries over the main hotline.
- Rotating duties to serve taxpayers over at the counter and correspondence via email and letters.
- Assist taxpayers and highlighting new Tax Laws/implementations for all property tax matters.
- Processing of claim forms for property owners.
- Reliefs and other tax matters.
Education
High School Diploma -
SINGAPORE POLYTECHNIC
SINGAPORE07.1997
No Degree - Secondary Education
JURONG SECONDARY SCHOOL
SINGAPORE12.1993
No Degree - SECONDARY SCHOOL
PRESBYTERIAN HIGH SCHOOL
SINGAPORE12.1992
Skills
- Coordinate Schedules
- People Management
- Interpersonal relations with staff , contractors , suppliers , clients and other competitors
Timeline
Director
SMA General
10.2022 - Current
Customer Service Executive
CPF BOARD
06.2006 - 10.2022
PERSONAL ASSISTANT
COLDWELL BANKER REAL ESTATE SINGAPORE
02.2005 - 04.2006
Sales Executive
OM GODDESS / OM SAHIB
09.2004 - 01.2005
Property Consultant
ASPEN PROPERTY
10.2002 - 12.2003
ASSISTANT TAX OFFICER
INLAND REVENUE AUTHORITY OF SINGAPORE
09.1997 - 06.2002
High School Diploma -
SINGAPORE POLYTECHNIC
No Degree - Secondary Education
JURONG SECONDARY SCHOOL
No Degree - SECONDARY SCHOOL
PRESBYTERIAN HIGH SCHOOL
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