Emman Ninon June Jordan
Restaurant General Manager
Singapore
Summary
Experienced Restaurant General Manager with a proven track record of fostering a positive work environment. Proficient in ensuring food safety compliance and effectively managing guest feedback. Dedicated to developing team members to maximize their potential and drive exceptional performance. Passionate about leading others to achieve outstanding results.
Overview
12
12
years of professional experience
Work History
Operation Standard Department
4fingers Crispy Chicken
01.2025 - Current
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Providing support for the newly opened stores and make them ready for their opening day.
Restaurant General Manager
4Fingers Crispy Chicken
06.2022 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Set clear expectations and created positive working environment for employees.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
Deputy General Manager (Restaurant incharge)
Pizzahut (S) Pte Ltd
07.2021 - 06.2022
- Look after the whole restaurant's daily operations and delegate duties to subordinates.
- Controls purchases and inventory.
- Motivate and encourage staff during and after shifts.
- Developing and implementing growth strategies.
1st Assistant Manager
Pizzahut (S) Pte Ltd
06.2018 - 07.2021
- Organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security.
- Recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling.
- Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations.
- Ensuring high standards of customer service are maintained.
- Implementing, and instilling in their teams, company policies, procedures, ethics, etc.
Barista
Nono’s by Classic Confection Philippines
01.2017 - 07.2017
- Welcomes customers and determining their coffee interests and needs.
- Educates customers by presenting and explaining the coffee drink menu; answering questions.
- Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, caffe latte, and cappuccino.
- Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Barista
Petite @ Rougeur, Astelier Diners SDN BHD
10.2014 - 10.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Management Trainee
Kentucky Fried Chicken MGMT PTE LTD
07.2013 - 01.2014
Education
Bachelor of Science - in Hotel And Restaurant Management
Sta.Cecilia College of Valenzuela
Philippines 01.2008 - 1 2012
Skills
- Goal-driven professional
- Supervision and leadership
- Verbal communication
- Dependable and responsible
- Multitasking Abilities
- Team management
- Customer service
- Teamwork and collaboration
- Computer skills
Timeline
Operation Standard Department
4fingers Crispy Chicken
01.2025 - Current
Restaurant General Manager
4Fingers Crispy Chicken
06.2022 - Current
Deputy General Manager (Restaurant incharge)
Pizzahut (S) Pte Ltd
07.2021 - 06.2022
1st Assistant Manager
Pizzahut (S) Pte Ltd
06.2018 - 07.2021
Barista
Nono’s by Classic Confection Philippines
01.2017 - 07.2017
Barista
Petite @ Rougeur, Astelier Diners SDN BHD
10.2014 - 10.2015
Management Trainee
Kentucky Fried Chicken MGMT PTE LTD
07.2013 - 01.2014
Bachelor of Science - in Hotel And Restaurant Management
Sta.Cecilia College of Valenzuela
01.2008 - 1 2012
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