Emma J. Gadi
Singapore
Summary
Versatile with strong leadership and good interpersonal skills. Excellent in analytical, people handling and management. Hardworking and always striving for excellence. Also a fast learner, self-starter and have the ability to work in a fast-paced dynamic environment with good communication and documentation skills. Sound knowledge in Windows Operation, including Microsoft Applications, and able to work in a rotating shift.
Overview
21
21
years of professional experience
Work History
Buffet Staff / Partime
Bizen Wagyu and Salad Bar
11.2023 - Current
- Friendly and energetic buffet staff member, ensuring seamless and efficient operations in a fast-paced environment.
- Skilled in delivering food and beverages to guests, maintaining cleanliness and organization in the dining area, and supporting kitchen staff.
- Known for providing exceptional service, creating a positive dining experience, and responding promptly to customer needs. Looking to contribute my strong work ethic and customer service skills to a dynamic team in the hospitality industry.
Customer Service Officer
DHL SUPPLY CHAIN PTE LTD
04.2022 - Current
- Dedicated and customer-oriented professional with over 3 years of experience providing excellent service in a fast-paced contact center environment.
- Expertise in handling inquiries related to immigration, checkpoints, and government services. Skilled in problem-solving, conflict resolution, and delivering accurate, timely information to customers.
- Known for a strong ability to remain calm under pressure, ensuring customer satisfaction while adhering to regulations and policies. Seeking to leverage my communication and interpersonal skills to contribute to a positive and efficient experience at the ICA Contact Center.
Quarantine Officer
CERTIS CISCO Security PTE LTD
10.2019 - 04.2022
- In charge on calling person under quarantine to inform them on their possible contact with Covid19 infected person.
- Plan and execute Quarantine Order including assigning of Quarantine Location and duration as per MOH ruling.
- Prepare tagging for personnel to be quarantined. And track them using this tagging inside system daily to ensure they are at their area of Quarantine for the whole duration of quarantine period.
- Ensuring Quarantine Order is executed as per plan, document all works and update master list.
Restaurant Supervisor
Pizza Time Pte Ltd
10.2016 - 10.2019
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Supervisor
STEAKOUT PTE. LTD.
11.2009 - 10.2016
- In charge of ordering and inventory of stocks, ensuring all related materials are available in advance of scheduled usage per daily operational needs.
- Organized and planned training for new staff, including familiarization with the rules and regulations of the establishment, evaluating them to ensure they are performing their duties properly.
- Assists and performs other ad-hoc tasks that the manager assigns.
- Counts the sales at the end of the establishment’s operating hours, writes a sales report, and documents all works.
Restaurant Supervisor
LE CAFÉ
01.2008 - 11.2009
- Oversees and supervises daily operations of the restaurant.
- In charge of manpower scheduling, staff training, and performance evaluation.
Supervisor
JOLLIBEE
03.2004 - 01.2008
- Oversees and supervises daily operations of the restaurant.
- In charge of manpower scheduling, staff training and performance evaluation.
- Participates with the operation management team to formulate, plan, develop and implement long and short term goals of the establishment.
- Delegates responsibilities and supervises bartenders, kitchen staffs to ensure quality service is delivered to the customers.
Education
Bachelor's Degree - Hotel & Restaurant Management
LYCEUM OF THE PHILIPPINES UNIVERSITY
03-2008
Skills
- Excellent communication skills in both English and Filipino, with strong proficiency in written and verbal formats
- Customer-focused professional with experience in high-paced environments, committed to ensuring positive customer experiences and efficient service delivery
- Strong leadership and team management skills
- Excellent interpersonal skills, able to build strong relationships with customers and colleagues and strong ability to communicate and collaborate effectively with diverse teams
- Demonstrated ability to perform well under pressure while maintaining quality and accuracy and proven track record of meeting tight deadlines in dynamic work settings
Timeline
Buffet Staff / Partime
Bizen Wagyu and Salad Bar
11.2023 - Current
Customer Service Officer
DHL SUPPLY CHAIN PTE LTD
04.2022 - Current
Quarantine Officer
CERTIS CISCO Security PTE LTD
10.2019 - 04.2022
Restaurant Supervisor
Pizza Time Pte Ltd
10.2016 - 10.2019
Supervisor
STEAKOUT PTE. LTD.
11.2009 - 10.2016
Restaurant Supervisor
LE CAFÉ
01.2008 - 11.2009
Supervisor
JOLLIBEE
03.2004 - 01.2008
Bachelor's Degree - Hotel & Restaurant Management
LYCEUM OF THE PHILIPPINES UNIVERSITY
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