Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Emily Wang

Emily Wang

Summary

High-achieving Senior Sales Associate successful at consistently meeting or exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction. Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Sales Associate

DFS
01.2019 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Generated sales leads and cold called potential customers.
  • Greeted customers and provided product advice to increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Handled cash register operations and customer transactions to process payments.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Developed and maintained knowledge of current sales and promotions.
  • Processed and stocked merchandise in accordance with store standards.
  • Performed inventory control procedures to manage stock.
  • Monitored sales team performance and provided constructive feedback.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Kept detailed track of sales and customer information in company system.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Senior Store In-charge

Crocss
07.2012 - 01.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Senior Associate

All Watches
04.2010 - 04.2012
  • Trained and supported new team members, maintaining culture of collaboration.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Served as liaison, facilitating communication between management and associates.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Served as keyholder, overseeing business opening and closing operations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Trained and supervised new employees to use selling strategies and apply best practices.

Sales Associate

NIKE BY BIRD
01.2008 - 03.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

No Degree - Business Education

Camford Intemational College
Singapore
10.2022

High School Diploma -

Changchun High School
China
06.2007

Skills

  • Stress Management
  • Issuing Receipts
  • Persuasive Selling
  • Item Scanning
  • Customer Loyalty
  • Product Knowledge
  • Client Relationship-Building
  • Payment Processing
  • Solution Optimization
  • Stocking and Replenishing
  • Motivational Leadership
  • Employee Performance Evaluations
  • Multitasking Strengths
  • New Teller Training
  • Listening Skills
  • Retail Store Operations

Languages

English
Chinese (Mandarin)

Certification

  • Certified Visual merchandise display Trainer , CROCS - 2017
  • Certified Unforgettable service , DFS - 2021

Timeline

Senior Sales Associate

DFS
01.2019 - Current

Senior Store In-charge

Crocss
07.2012 - 01.2019

Senior Associate

All Watches
04.2010 - 04.2012

Sales Associate

NIKE BY BIRD
01.2008 - 03.2010

No Degree - Business Education

Camford Intemational College

High School Diploma -

Changchun High School

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