Emily Sing
Chef/Restaurant Manager
SIngapore
Summary
Talented Manager and Chef with proven skills in restaurant management and staff training. Maximizes business profits with strong sales pushes and expense controls. Trained in food safety and health code requirements. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
14
14
years of professional experience
Work History
Cafe Owner
I TASTES CAFE
Johor Bahru, Johor, Malaysia
03.2023 - 02.2024
- Optimized staffing levels during peak hours to maximize revenue while minimizing labor costs.
- Organized special events such as live music nights or themed dinners that attracted new patrons to cafe.
- Conducted regular reviews of competitors'' offerings to stay current on industry trends and maintain competitive edge in market.
- Collaborated with local businesses to host joint events, fostering community engagement.
- Managed financial aspects of business, including budgeting, forecasting, and controlling costs.
- Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Boosted cafe sales with creative marketing strategies and promotional events.
- Implemented inventory management systems to minimize waste and optimize stock levels.
- Continually refined menu options based on customer feedback, ensuring variety of choices that appealed to wide range of tastes and preferences.
- Fostered welcoming atmosphere by maintaining clean, organized, and visually appealing cafe environment.
Service Crew
INNOVATE ONE F&B LTD
Singapore
05.2021 - 01.2022
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operation
- Operated cash registers and POS systems
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained clean and organized work environment for improved customer experiences.
Service Crew
TEN & HAN PTE LTD
Singapore
03.2020 - 02.2021
- Adhered to company policies and procedures consistently, contributing to positive workplace culture.
- Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained clean and organized work environment for improved customer experiences.
- Streamlined order processing by communicating effectively with fellow crew members and management staff.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Senior Kitchen Manager
Create restaurants Pte Ltd
09.2012 - 03.2018
- Responsible for overall operations for back of house and kitchen area of restaurant
- Interviewed staff when hiring needed
- Made sure everyone is trained on proper food preparation and kitchen safety techniques
- Ensured that companies standards are upheld: food looks good and is cooked properly, proportions are correct, and it is cooked and served quickly
- Made sure that kitchen is properly cleaned on regular schedule, food is disposed of properly and kitchen meets all sanitary standards
- Optimized profit for their company and created best dining experience possible for customers.
- Mentored junior chefs in advanced culinary techniques, fostering collaborative learning environment within kitchen team.
- Developed strong team of culinary professionals through ongoing coaching, training, and mentoring.
Cook (sushi)
RE & S
03.2010 - 08.2012
- Created a rich sushi menu with various main ingredients and raw fish
- Prepared all types of sushi, including maki, nigiri, and sashimi
- Selected fresh fruits and vegetables to make high-quality dishes.
GROCER OF LAU FU ZHI
LAU FUZHI
- Set up Lau Fu Zhi Wanton Noodles family business in 1972
- Ensured operation fluency of the store
- Prepared food before the arrival of guests
- Kept records and accounts of food purchases
- Ordered new menu items for specials or cheap deals
- Prepared any necessary sauces or accompaniments before meal service begins
- Met with customers to ensure a great meal experience
- Cleaned up after business hours.
- Handled cash register transactions accurately, ensuring proper handling of customer payments and change distribution.
Education
LPM FACILITATE INNOVATION AND LEAD TEAM LEADERS TO IMPLEMENT CHANGE -
KAPLAN PROFESSIONAL
09.2017 - 09.2017
SCVF ROLE MODEL THE SERVICE VISION - undefined
KAPLAN PROFESSIONAL
08.2017 - 08.2017
LPM CULTIVATE WORKPLACE RELATIONSHIPS AND DIVERSITY - undefined
KAPLAN PROFESSIONAL
08.2017 - 08.2017
LPM DEVELOP SELF TO MAINTAIN PROFESSIONAL - undefined
KAPLAN PROFESSIONAL
07.2017 - 07.2017
SVCF ESTABLISH RELATIONSHIPS FOR CUSTOMER CONFIDENCE - undefined
KAPLAN PROFESSIONAL
07.2017 - 07.2017
LPM LEAD TEAM LEADERS - undefined
KAPLAN PROFESSIONAL
07.2017 - 07.2017
LPM MONITOR AND REWARD PERFORMANCE ACROSS TEAM - undefined
KAPLAN PROFESSIONAL
06.2017 - 06.2017
LPM DEVELOP TEAM LEADERS THROUGH CAPABILITY DEVELOMENT AND COACHING - undefined
KAPLAN PROFESSIONAL
06.2017 - 06.2017
Conduct Food and Beverage Hygiene Audit - undefined
Sunrice Global Chef Academy
05.2013 - 05.2013
O level -
Whampoa secondary school
01.1985 - 11.1989
Skills
Front of House Management
Customer Retention Strategies
Food safety knowledge
Staff Management
Start-Up Operations
Reliable and Responsible
Front of House Management
Timeline
Cafe Owner
I TASTES CAFE
03.2023 - 02.2024
Service Crew
INNOVATE ONE F&B LTD
05.2021 - 01.2022
Service Crew
TEN & HAN PTE LTD
03.2020 - 02.2021
LPM FACILITATE INNOVATION AND LEAD TEAM LEADERS TO IMPLEMENT CHANGE -
KAPLAN PROFESSIONAL
09.2017 - 09.2017
SCVF ROLE MODEL THE SERVICE VISION - undefined
KAPLAN PROFESSIONAL
08.2017 - 08.2017
LPM CULTIVATE WORKPLACE RELATIONSHIPS AND DIVERSITY - undefined
KAPLAN PROFESSIONAL
08.2017 - 08.2017
LPM DEVELOP SELF TO MAINTAIN PROFESSIONAL - undefined
KAPLAN PROFESSIONAL
07.2017 - 07.2017
SVCF ESTABLISH RELATIONSHIPS FOR CUSTOMER CONFIDENCE - undefined
KAPLAN PROFESSIONAL
07.2017 - 07.2017
LPM LEAD TEAM LEADERS - undefined
KAPLAN PROFESSIONAL
07.2017 - 07.2017
LPM MONITOR AND REWARD PERFORMANCE ACROSS TEAM - undefined
KAPLAN PROFESSIONAL
06.2017 - 06.2017
LPM DEVELOP TEAM LEADERS THROUGH CAPABILITY DEVELOMENT AND COACHING - undefined
KAPLAN PROFESSIONAL
06.2017 - 06.2017
Conduct Food and Beverage Hygiene Audit - undefined
Sunrice Global Chef Academy
05.2013 - 05.2013
Senior Kitchen Manager
Create restaurants Pte Ltd
09.2012 - 03.2018
Cook (sushi)
RE & S
03.2010 - 08.2012
O level -
Whampoa secondary school
01.1985 - 11.1989
GROCER OF LAU FU ZHI
LAU FUZHI
Personal Information
- Place of Birth: Singapore
- Date of Birth: 08/24/72
- Nationality: Singaporean
- Driving License: NONE
Personal Information
- Place of Birth: Singapore
- Date of Birth: 08/24/72
- Nationality: Singaporean
- Driving License: NONE